Remote Engagement Manager for AI/Tech Projects

OpsArmy; Manila; Remote; PHP 700,000 - 1,400,000; Full time

Job summary

OpsArmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and ensure projects move forward in a fast-paced, AI-driven environment.

This fully remote role demands strong organizational skills, the ability to manage multiple priorities, and excellent English communication. Experience with startups, SaaS, or digital agencies is highly preferred, with Eastern Time working hours.

Qualifications

• 3+ years in client operations, customer success, account management, project management, or similar.
• Experience in technology-driven startup, SaaS, AI, or high-growth environment preferred.
• Strong English communication; able to work remotely.
• Proficient with project management tools, CRMs, collaboration platforms.
• Ability to manage multiple projects and stakeholders.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor progress, priorities, deadlines, and roadblocks.
• Identify issues and propose practical solutions before they escalate.
• Build strong relationships with clients while maintaining clear boundaries.
• Translate client needs into action items for internal teams.
• Use PM tools to organize workflows and track progress.
• Maintain visibility across multiple projects and priorities.
• Help improve processes and systems as the business scales.
• Analyze operational data to identify gaps and opportunities.
• Collaborate with leadership to resolve escalations and improve client experience.
• Adapt quickly to changing priorities and technologies.

Skills

Client operations

Account management

Project management

Startup / high-growth experience

English communication

Job description

OpsArmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and ensure projects move forward in a fast-paced, AI-driven environment.

This fully remote role demands strong organizational skills, the ability to manage multiple priorities, and excellent English communication. Experience with startups, SaaS, or digital agencies is highly preferred, with Eastern Time working hours.