Home-Based Ecommerce Specialist

Delegate CX; Philippines; Remote; PHP 502,000 - 547,000; Full time

Benefits offered by this job

Permanent work-from-home

Company equipment provided

HMO Coverage

Internet stipend

PTO credits

Job summary

Delegate CX in the Philippines is seeking a Home-Based Ecommerce Specialist to build, maintain, and improve online stores for a U.S.-based home and garden retailer. You will keep products, pricing, and graphics up to date, handle updates, and support e-commerce projects from setup through launch.

The ideal candidate has at least 2 years of e-commerce or customer service experience, strong English communication, and the ability to work overnight or US hours.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• Minimum 2 years in customer service, order management, or e-commerce.
• Strong verbal and written English communication skills.
• Willing to work overnight/graveyard shifts in Philippine time or US hours.
• Proficiency with Microsoft Office and Google Workspace; basic Adobe tools; familiarity with Shopify/BigCommerce is a plus.

Responsibilities

• Build web stores with functionality that supports the client's needs.
• Keep web stores updated with pricing, product maintenance, and graphics.
• Oversee and update existing customer e-commerce sites based on input from an online ticketing request system.
• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
• Provide administrative and project support for a variety of e-commerce projects.
• Ad hoc tasks aligned with those mentioned above.

Skills

Organizational & Time Management

Attention to Detail

Communication Skills

Problem Solving & Analysis

E-commerce & Technical Knowledge

Education

Bachelor's degree in Marketing, Communications, Business Administration, or related field

Tools

Microsoft Office

Google Workspace

Adobe Illustrator

Adobe Photoshop

Canva

Shopify

BigCommerce

Ticketing System

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

We are looking for a Home-Based Ecommerce Specialist to join a well-established U.S.-based home and garden retail company. In this role, you will build, maintain, and improve online stores so customers enjoy a smooth, accurate, and visually appealing shopping experience. You will keep products, pricing, and graphics up to date, handle website update requests, coordinate with integrated partners and suppliers, and support e-commerce projects from setup through launch and ongoing maintenance.

REQUIRED CORE COMPETENCIES

• Organizational & Time Management – Effectively manages multiple web store builds, update requests, and project timelines while meeting service-level agreements.
• Attention to Detail – Maintains a high level of accuracy in product listings, pricing, graphics, and checkout functionality.
• Communication Skills – Communicates clearly and professionally with clients, suppliers, integrated partners, and internal teams.
• Problem Solving & Analysis – Identifies website errors, inconsistencies, and user-experience issues and resolves them efficiently.
• E-commerce & Technical Knowledge – Strong understanding of e-commerce platforms, web store management, and online shopping best practices.

WHAT YOU WILL DO

• Build web stores with functionality that supports the client's needs.
• Keep web stores updated with pricing, product maintenance, and graphics, and understand how each store type invoices customers.
• Oversee and update existing customer e-commerce sites based on input from an online ticketing request system.
• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
• Provide administrative and project support for a variety of e-commerce projects.
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• Experience: Minimum of 2 years in a customer service, order management, or e-commerce role.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Workspace (Sheets, Gmail, Docs).
  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
  • Direct retail or home and garden industry experience is not required; comparable e-commerce experience is beneficial.
  • Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
  • Knowledge of various e-commerce platforms (e.g., Shopify, BigCommerce) is a great advantage.
  • Familiarity with online ticketing/request systems is an advantage.

WHAT WE OFFER

• Salary Range: PHP 45,000 - 49,000
• Industry: Retail – Home & Garden (Nursery & Garden Center)
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM PST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!