Remote Ecommerce Marketplace Operations Lead

Tidal; Tili; Remote; PHP 1,322,000 - 1,429,000; Full time

Job summary

Tidal is seeking a highly organized eCommerce Marketplace Operations Manager to own retail channel operations remotely. You will manage SKUs, bundles, and launches, coordinate 3PL, process wholesale orders, and produce monthly channel reports for leadership.

Candidate should have marketplace operations experience, advanced Excel skills, and a track record of accurate data handling and deadline adherence. This fully remote role reports to Head of Product.

Qualifications

• Experience with a DTC brand and marketplace operations.
• Experience managing listings on Macy's, Nordstrom or similar.
• Proficiency in Shopify and UPC management.
• Advanced Excel/Google Sheets formulas (ImportRange, ArrayFormula, VLOOKUP).
• COGS management experience preferred.

Responsibilities

• Manage orders across non-Shopify channels (Amazon, Saks, Nordstrom, etc.).
• Submit new products and get them live by launch and seasonal deadlines.
• Audit live listings for accuracy and drive corrections with retailers.
• Manage marketplace returns, chargebacks, RTVs; analyze return trends.
• Coordinate promotions and markdowns; manage product reviews and ratings.
• Build Shopify product pages and variants for launches.
• Create bundles and kits in WMS (Deposco); ensure inventory sync before launch.
• Maintain product data (HS codes, weights, COGS) across Shopify and internal sheets.
• QA every SKU, kit, and listing before it goes live.
• Audit 3PL invoices; reconcile fulfillment, shipping, and storage charges.
• Coordinate inbound shipping tasks including customs clearance and delivery schedules.
• Act as liaison between product, marketing, and operations for smooth processes.
• Support ad-hoc product data organization tasks.

Skills

Highly organized

Detail oriented

Proactive

Strong prioritization

Tools

Shopify

Excel/Google Sheets

Mirakl

DSCO

SPS Commerce

Deposco

Job description

Tidal is seeking a highly organized eCommerce Marketplace Operations Manager to own retail channel operations remotely. You will manage SKUs, bundles, and launches, coordinate 3PL, process wholesale orders, and produce monthly channel reports for leadership.

Candidate should have marketplace operations experience, advanced Excel skills, and a track record of accurate data handling and deadline adherence. This fully remote role reports to Head of Product.