Remote Digital Customer Success & Growth Associate

Infobip; Metro Manila; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Flexible work arrangements

ESOP (Stock Ownership Plan)

Well-being & life balance

Career mobility & mentorship

Professional development

Job summary

Infobip in Manila is seeking a Digital Customer Success Associate to support self-service customers across Infobip’s digital products and services. You will manage customer communication, resolve tickets, and help identify opportunities to improve customer experience and commercial outcomes.

Working closely with Sales, Customer Success, and other internal teams, you will drive customer engagement while contributing to lead qualification and conversion activities in a hybrid work setting.

Qualifications

• 2+ years in customer-facing roles (CS, CS Ops, technical support, or sales).
• Fluent English communication, both written and spoken.
• Experience in B2B environments and cross-functional collaboration.

Responsibilities

• Support self-service customers using Infobip’s digital products and services.
• Respond to inquiries and resolve tickets promptly and professionally.
• Identify upsell/cross-sell opportunities within a customer segment.

Skills

Customer-facing experience

English fluency

B2B communication

Analytical mindset

Independence

Job description

Infobip in Manila is seeking a Digital Customer Success Associate to support self-service customers across Infobip’s digital products and services. You will manage customer communication, resolve tickets, and help identify opportunities to improve customer experience and commercial outcomes.

Working closely with Sales, Customer Success, and other internal teams, you will drive customer engagement while contributing to lead qualification and conversion activities in a hybrid work setting.