Remote CX Systems & AI Automation Analyst

Michael Page; Taguig; Remote; PHP 3,757,000 - 6,262,000; Full time

Benefits offered by this job

Fully remote

Australian hours (day shift)

AI-driven automation initiatives

Modern CX tech ecosystem

Ownership and autonomy

Senior stakeholders collaboration

Job summary

Michael Page partners with a global SaaS business to recruit a Customer Success Operations Analyst. You will administer CX platforms, build dashboards, and drive AI-driven automation across the tech stack to improve efficiency.

You will work remotely with Australian business hours, own data quality, and collaborate with stakeholders across Customer Success, Support, and Implementations to deliver measurable improvements, actionable insights, and scalable processes.

Qualifications

• Experience in Customer Success Operations in a SaaS environment.
• Strong background in customer success or SaaS organisations.
• Hands-on experience configuring CX platforms (Zendesk, Intercom, HubSpot, Salesforce, etc.).
• Advanced reporting and dashboard skills (Power BI or similar).
• Experience in data analysis, data cleansing, process optimisation, and reporting.
• Understanding of CS, Support and Implement KPIs in SaaS.
• Proven experience using AI for automation and analytics with measurable impact.
• Exposure to AI-assisted workflows or prompt engineering is desirable.
• Excellent communication and stakeholder management; ability to support multiple teams.
• Comfortable working remotely during Australian business hours.

Responsibilities

• Administer and configure customer experience platforms, including ticketing, CS, onboarding, CRM, reporting and communications tools.
• Build and maintain dashboards, reports, workflows, routing rules, playbooks and automation across the stack.
• Leverage AI tools to automate tasks, analyse data, cleanse datasets, generate insights and improve efficiency.
• Produce recurring and ad hoc leadership reports ensuring data quality and accuracy.
• Investigate data trends, identify improvements and provide actionable recommendations.
• Support implementation and configuration of CS and onboarding platforms including rule creation.
• Document system configurations, journeys, processes and changes.
• Resolve platform issues and coordinate with technical teams on data discrepancies.
• Drive improvements in data hygiene, automation capabilities and reporting.

Skills

Customer Success Operations

Customer Success

Zendesk

Intercom

HubSpot

Salesforce

ChurnZero

Gainsight

Totango

Vitally

Power BI

Data analysis

Data cleansing

Process optimisation

Business reporting

Customer Success KPIs

Support KPIs

Implementation KPIs

AI for automation

AI-assisted workflows

Prompt engineering

Stakeholder management

Communication

Remote collaboration

Tools

Zendesk

Intercom

HubSpot

Salesforce

ChurnZero

Gainsight

Totango

Vitally

Power BI

Job description

Michael Page partners with a global SaaS business to recruit a Customer Success Operations Analyst. You will administer CX platforms, build dashboards, and drive AI-driven automation across the tech stack to improve efficiency.

You will work remotely with Australian business hours, own data quality, and collaborate with stakeholders across Customer Success, Support, and Implementations to deliver measurable improvements, actionable insights, and scalable processes.