Remote CX Ops & AI Automation Specialist

Coinscapture; Philippines; Remote; PHP 800,000 - 1,100,000; Full time

Job summary

Coinscapture is seeking a CX Operations Analyst to own partner services processes, invoicing, access provisioning, and analytics. The role emphasizes AI-driven automation and cross-functional collaboration to improve customer outcomes and operational efficiency.

You will build and maintain dashboards in Salesforce, ClickUp, and Hex, extract insights from data, and support renewals and ongoing process improvements across global teams. Remote-friendly with scope in the Philippines.

Qualifications

• 3+ years in Operations, Analytics, or a related role in SaaS or GTM environments.
• Experience building and deploying AI-powered workflows for productivity gains.
• Strong data analysis and BI tooling experience to inform strategy.

Responsibilities

• Operationalize partner delivery quality and customer outcomes measurement.
• Manage end-to-end SOWs, invoicing, and access governance for partner systems.
• Develop AI-driven workflows and automation across CX, TAM, Solutions, and Partner Services.
• Build dashboards and reports in Salesforce, ClickUp, and Hex for leadership visibility.
• Perform ad hoc data analysis to surface trends and support decisions.

Tools

Salesforce

Gong

ClickUp

Hex

Tableau

Google Apps Script

Job description

Coinscapture is seeking a CX Operations Analyst to own partner services processes, invoicing, access provisioning, and analytics. The role emphasizes AI-driven automation and cross-functional collaboration to improve customer outcomes and operational efficiency.

You will build and maintain dashboards in Salesforce, ClickUp, and Hex, extract insights from data, and support renewals and ongoing process improvements across global teams. Remote-friendly with scope in the Philippines.