Remote Customer Support Engineer: API & Onboarding

BairesDev; Mexico; On-site; PHP 5,474,000 - 7,908,000; Full time

Benefits offered by this job

Remote work

Hardware provided

Flexible schedule

Paid time off

Global team

Job summary

BairesDev is a 100% remote technology company delivering impactful engineering solutions worldwide. This Customer Support Engineer role focuses on resolving complex REST API issues, analyzing code and logs, and guiding partners through onboarding and integrations.

The position requires strong SQL skills and excellent English, with corporate opportunities and a flexible, globally distributed team. Work from anywhere with competitive USD compensation and a supportive environment.

Qualifications

• 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
• Proven expertise in REST API troubleshooting and integration support.
• Strong ability to read and analyze application code and logs to identify error patterns.
• Proficiency in using SQL for data querying and advanced technical troubleshooting.
• Hands-on experience managing partner onboarding and technical communications.
• Advanced proficiency in English.

Responsibilities

• Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
• Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
• Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
• Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
• Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.

Skills

REST API troubleshooting

SQL

Code/log analysis

Onboarding

English proficiency

Job description

BairesDev is a 100% remote technology company delivering impactful engineering solutions worldwide. This Customer Support Engineer role focuses on resolving complex REST API issues, analyzing code and logs, and guiding partners through onboarding and integrations.

The position requires strong SQL skills and excellent English, with corporate opportunities and a flexible, globally distributed team. Work from anywhere with competitive USD compensation and a supportive environment.