Remote Customer Support Agent - Fast-Paced KPI-Driven

Concentrix Philippines; Cebu City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Concentrix Philippines in Cebu City is hiring for the Cebu IT Park ARP TALKPUSH 2026 role. This entry-level position focuses on delivering quality customer support by clarifying requirements, applying decision-support tools, and resolving inquiries with empathy and efficiency.

As part of a fast-paced contact center team, you will greet customers professionally, maintain product knowledge, document interactions, and seek opportunities to promote services.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Detail-oriented and dependable with good multitasking.
• Able to rotate shifts and work in a fast-paced environment.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Document and track information in call databases.
• Offer additional products and services.
• Respond to inquiries using published materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Problem solving

Teamwork

PC navigation

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Philippines in Cebu City is hiring for the Cebu IT Park ARP TALKPUSH 2026 role. This entry-level position focuses on delivering quality customer support by clarifying requirements, applying decision-support tools, and resolving inquiries with empathy and efficiency.

As part of a fast-paced contact center team, you will greet customers professionally, maintain product knowledge, document interactions, and seek opportunities to promote services.