Remote Customer Success & Loyalty Specialist

Shell; Philippines; Híbrido; PHP 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Remote/mobile working

Competitive salary increases

Parental leave

Diversity and inclusion

Career development programs

Descripción de la vacante

Shell Business Operations Manila is hiring a Customer Operations Specialist – Loyalty to deliver high-quality, customer-facing support across multiple channels, including phone, email, tickets, live chat, and social media. The role emphasizes loyalty program management, data integrity, and efficient issue resolution.

The candidate will handle enquiries related to promotions, balance checks, and loyalty point redemptions while ensuring a superior customer experience in a fast-paced environment.

Formación

• Bachelor’s degree in business, communications, marketing, or related field.
• Previous experience in customer service or operations roles.
• Proficient in Microsoft Office and familiar with social media platforms (Facebook, X, etc.).

Responsabilidades

• Handle frontline customer enquiries across phone, email, tickets, live chat, and social media.
• Manage loyalty program questions, registrations, and point transfers with accuracy.
• Support data integrity and collaboration with internal teams and external partners.
• Promote self-service options and digital channels to customers.

Conocimientos

Customer service

Multichannel support

Communication

MS Office

Social media

Educación

Bachelor's degree in business, communications, marketing, or related field

Descripción del empleo

Shell Business Operations Manila is hiring a Customer Operations Specialist – Loyalty to deliver high-quality, customer-facing support across multiple channels, including phone, email, tickets, live chat, and social media. The role emphasizes loyalty program management, data integrity, and efficient issue resolution.

The candidate will handle enquiries related to promotions, balance checks, and loyalty point redemptions while ensuring a superior customer experience in a fast-paced environment.