Remote Customer Experience Specialist — eCommerce

Lifely; Davao City; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare and insurance

Career development and advancement

Work from Home role

Job summary

Lifely, a fast-growing ecommerce company, seeks a full-time Customer Experience Specialist to support Australian customers from home. You will handle inquiries, resolve order issues, and process returns via phone, email, and live chat. The role requires 3+ years in customer service, English fluency, and familiarity with CRM tools.

Australian and US hours are expected. Join Lifely to help improve customer journeys and contribute to product research while enjoying a flexible work-from-home setup

Qualifications

• 3+ years of experience in a customer service or call centre role, preferably in ecommerce.
• Hands-on experience with returns, exchanges, refunds, and order issue resolution.
• Experience with customer support via phone, email, or live chat.
• Strong communication and interpersonal skills with customers.
• Business-fluent English to communicate effectively.
• Experience with CRM/helpdesk tools (Gorgias, Zendesk, Freshdesk).
• Experience with Shopify or other ecommerce platforms for support.
• Availability during Australian and US business hours.

Responsibilities

• Respond to customer inquiries and complaints via phone, email and live chat channels.
• Troubleshoot product or order issues and provide solutions for a positive experience.
• Process customer returns, exchanges and refunds promptly.
• Assist with product research and provide recommendations to customers.
• Identify trends to help improve operations and service.
• Contribute to ongoing improvement of customer service processes.
• Work during Australian business hours to align with customer needs.

Skills

Customer service

Communication

English proficiency

Tools

Gorgias

Zendesk

Freshdesk

Shopify

Job description

Lifely, a fast-growing ecommerce company, seeks a full-time Customer Experience Specialist to support Australian customers from home. You will handle inquiries, resolve order issues, and process returns via phone, email, and live chat. The role requires 3+ years in customer service, English fluency, and familiarity with CRM tools.

Australian and US hours are expected. Join Lifely to help improve customer journeys and contribute to product research while enjoying a flexible work-from-home setup