Remote Call Center Specialist — Flexible Hours & Growth

Kodland; Philippines; Remote; PHP 251,000 - 357,000; Full time

Benefits offered by this job

Pay: $3.50 per hour

5-day onboarding

Work from home

Fast growth

Employee discounts

Job summary

Kodland is seeking a dedicated call center agent to be the first voice families hear after signup. You will contact parents by phone and WhatsApp to confirm trial class bookings and reschedule as needed, working from a remote setup.

You'll assist families with questions about courses, products and services, log outcomes in our system, and support them as they start learning at Kodland. A remote-friendly, full-time role with flexible hours including weekends offers growth opportunities.

Qualifications

• Call center or customer service experience, preferably in a remote setting.
• Availability for a full-time schedule with flexible hours, including weekends.
• A computer and headset.
• Clear, friendly phone manner and ability to handle many conversations daily.
• Ability to multitask and adapt to different tools and systems.

Responsibilities

• Make outbound calls and send WhatsApp messages to confirm clients’ trial class bookings.
• Reschedule trial classes when clients can’t attend, and confirm the new time.
• Answer questions about our courses, products and services, and resolve concerns effectively.
• Log the outcome of every contact in our system (status, notes, next steps).
• Support clients as they start learning at our school.

Skills

Call center experience

Fluent English

Remote work experience

Full-time availability

Multitasking

Tools

WhatsApp

Job description

Kodland is seeking a dedicated call center agent to be the first voice families hear after signup. You will contact parents by phone and WhatsApp to confirm trial class bookings and reschedule as needed, working from a remote setup.

You'll assist families with questions about courses, products and services, log outcomes in our system, and support them as they start learning at Kodland. A remote-friendly, full-time role with flexible hours including weekends offers growth opportunities.