Remote BMS/HVAC Solutions Engineer (Philippines)

RecruitNest Consulting; Makati; Remote; PHP 3,141,000 - 5,339,000; Full time

Job summary

RecruitNest Consulting seeks a Technical Solutions Engineer specializing in BMS and HVAC controls to provide technical support across deployments, pre-sales, and escalations. You will troubleshoot BACnet/IP, networking, and device configuration for enterprise customers while coordinating with internal teams.

The role covers troubleshooting, data quality, ticketing, and collaboration with deployment, security questionnaires, and product/engineering feedback. Immediate start preferred.

Qualifications

• Bachelor's Degree in Engineering or related field.
• 3+ years hands-on experience in BMS, HVAC controls, building automation.
• Strong BACnet/IP knowledge.
• Solid IP networking skills: DHCP/DNS, VLANs, firewalls, NTP.
• Experience with ticketing or CRM systems is a plus.
• Excellent written communication and documentation skills.

Responsibilities

• Diagnose and resolve technical issues involving BMS, HVAC controls, networking, and connected devices.
• Troubleshoot BACnet integrations, including point discovery, mapping, communication, and data validation.
• Diagnose networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, ports, proxies, SSL inspection, and NTP.
• Support customers with network admission and device connectivity requirements.
• Investigate data-quality issues across devices, networks, BMS, and integration layers.
• Manage and resolve technical support cases through an external support queue.
• Handle routine support requests and complex technical escalations.
• Support Sales with technical questions during the pre-sales process.
• Support Customer Success with technical account and connectivity investigations.
• Assist Deployment teams in resolving technical issues during installations.
• Support security questionnaires and technical customer requirements.
• Document troubleshooting processes, solutions, and technical knowledge.
• Provide feedback to product and engineering teams on recurring technical issues and customer requirements.
• Escalate issues requiring product-level or engineering intervention.

Skills

BACnet/IP

IP Networking

BMS/HVAC

Technical support

Customer communication

Education

Bachelor's Degree in Engineering

Tools

Niagara/Tridium

Modbus

Job description

RecruitNest Consulting seeks a Technical Solutions Engineer specializing in BMS and HVAC controls to provide technical support across deployments, pre-sales, and escalations. You will troubleshoot BACnet/IP, networking, and device configuration for enterprise customers while coordinating with internal teams.

The role covers troubleshooting, data quality, ticketing, and collaboration with deployment, security questionnaires, and product/engineering feedback. Immediate start preferred.