Remote Benefits Client Service Specialist

MicroSourcing; Pasig; Hybrid; PHP 391,000 - 725,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Ortigas, Pasig City is seeking a Benefits Customer Service Specialist for a hybrid night-shift role. You will be the friendly voice helping HR teams and employees navigate employee benefits, handling inquiries via phone, email, or chat, and ensuring accurate service delivery.

The role requires 2–4 years in employee benefits or client service, strong communication, and familiarity with CRM systems.

Qualifications

• Strong communication skills, both verbal and written.
• Empathy and patience when helping clients.
• Attention to detail in handling service requests and data.

Responsibilities

• Serve as the primary point of contact for client and employee inquiries via phone, email, chat, and SMS, delivering timely and accurate responses.
• Ensure consistent delivery of high-quality service aligned with client expectations and contract requirements.
• Handle daily service requests, escalations, and issue resolution promptly and professionally.
• Support clients during open enrollment by preparing materials, assisting with system setup, and answering employee questions.
• Maintain comprehensive records of service interactions using CRM and case tracking tools.

Skills

Communication skills

Empathy

Attention to detail

Problem-solving

Multitasking

Tools

Salesforce

HubSpot

Employee Navigator

Job description

MicroSourcing in Ortigas, Pasig City is seeking a Benefits Customer Service Specialist for a hybrid night-shift role. You will be the friendly voice helping HR teams and employees navigate employee benefits, handling inquiries via phone, email, or chat, and ensuring accurate service delivery.

The role requires 2–4 years in employee benefits or client service, strong communication, and familiarity with CRM systems.