B2B SaaS Product Support Specialist (Entry-Level)

DOXA Talent, Inc.

Philippines

Remote

PHP 223,000 - 357,000

Full time

2 days ago

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Job summary

DOXA is hiring a Product Support Specialist in the Philippines to deliver frontline technical and product support for B2B SaaS clients. You will handle email and chat inquiries, troubleshoot software issues, and coordinate with engineering for timely resolutions.

This role emphasizes clear communication, documentation, and customer-first problem solving in a fast-paced environment. Ideal candidates have a related Bachelor's degree, past customer service or tech support experience, familiarity

Qualifications

Bachelor's degree in a related field.
Experience in customer service or technical support, preferably in SaaS.
Experience with SaaS integrations (e.g., QuickBooks or Salesforce) and Zendesk is a plus.

Responsibilities

Provide frontline, entry-level, technical, and product support to B2B SaaS customers via email and chat
Escalate and coordinate with technical teams on complex product issues and enhancements
Answer customer queries in a prompt, courteous, and professional manner, and provide solutions using the company platform within required SLAs
Troubleshoot integrated applications and software issues
Test, recreate, document, and analyze application behavior and data
Learn about subscription analytics, revenue recognition accounting, invoicing processes, and payments processes
Interact with dynamic CEOs, CFOs, and accounting staff in high-growth SaaS businesses