Remote AV & Video Conferencing Delivery Specialist

New Era Technology PH; Manila; Remote; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Health and Wellness Reimbursement

Sunlife Group Insurance

Company Salary Loans

Government contributions

Assistance with government loan pay

13th month pay

Holiday pay

Mandated Leaves

Work equipment provided

Job summary

New Era Technology PH is seeking a Service Delivery Specialist to provide remote support for audiovisual and video conferencing systems. You will manage service requests, coordinate technicians and vendors, and ensure issues are resolved quickly while delivering excellent customer service.

Responsibilities include handling tickets, processing orders, maintaining documentation, and identifying sales opportunities. A flexible, team-oriented mindset with strong communication skills is essential.

Qualifications

• Basic knowledge of AV equipment and video conferencing platforms.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.

Responsibilities

• Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.
• Provide remote troubleshooting and support for audiovisual and video conferencing systems.
• Manage and track service requests through the ticketing system, ensuring timely resolution.
• Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
• Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
• Maintain service contracts, records, and equipment documentation.
• Assist with inventory management and identify potential sales opportunities.
• Deliver exceptional customer service while ensuring compliance with company processes and standards.

Skills

AV equipment

Video conferencing

Communication

Customer service

Troubleshooting

Teamwork

Multitasking

Adaptability

Discretion

Shift flexibility

Education

AV/CS-related certifications

Job description

New Era Technology PH is seeking a Service Delivery Specialist to provide remote support for audiovisual and video conferencing systems. You will manage service requests, coordinate technicians and vendors, and ensure issues are resolved quickly while delivering excellent customer service.

Responsibilities include handling tickets, processing orders, maintaining documentation, and identifying sales opportunities. A flexible, team-oriented mindset with strong communication skills is essential.