Remote AV Service Delivery Specialist

New-Era-Technology-Ph; Manila; À distance; PHP 360 000 - 600 000; Plein temps

Avantages offerts par ce poste

Health & Wellness benefits

Group insurance

Salary loans

Government contributions

Loan assistance

13th month pay

Holiday pay

Leave benefits

Equipment provided

Résumé du poste

New Era Technology, LLC. is seeking a Service Delivery Specialist to provide remote AV and video conferencing support, manage service requests, and coordinate technicians and vendors to ensure rapid issue resolution and exceptional customer service.

This remote role follows a Monday–Friday schedule (EST/PST) and requires basic AV knowledge, strong written and spoken communication, and the ability to troubleshoot while handling confidential information with discretion.

Qualifications

• Basic knowledge of AV equipment and video conferencing platforms.
• Excellent written and verbal communication with strong customer service.
• Able to troubleshoot issues and work independently or in a team.
• Willing to learn new skills and adapt to shifts.

Responsabilités

• Serve as primary contact for clients and vendors on service and warranty issues.
• Provide remote troubleshooting for AV and video conferencing systems.
• Manage and track service requests through the ticketing system.
• Coordinate technicians, vendors, and repair resources for efficient service outcomes.
• Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
• Maintain service contracts, records, and equipment documentation.
• Assist with inventory management and identify sales opportunities.
• Deliver excellent customer service while complying with processes and standards.

Connaissances

AV knowledge

Video conferencing

Computer skills

Communication skills

Customer service

Interpersonal skills

Troubleshooting

Teamwork

Multitasking

Adaptability

Confidentiality

Shift flexibility

Certifications a plus

Work ethic

Description du poste

New Era Technology, LLC. is seeking a Service Delivery Specialist to provide remote AV and video conferencing support, manage service requests, and coordinate technicians and vendors to ensure rapid issue resolution and exceptional customer service.

This remote role follows a Monday–Friday schedule (EST/PST) and requires basic AV knowledge, strong written and spoken communication, and the ability to troubleshoot while handling confidential information with discretion.