Remote AU Student Experience Lead — aXcelerate Admin

Peoplepartners BPO Inc.; Quezon City; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Remote work from Philippines

Company-provided computer

HMO from Day 1

13th Month Pay

21 leave credits annually

Flexible schedule

Job summary

PeoplePartners is seeking an AU RTO Student Experience Officer to support student administration and post-sale student support for an Australian client. You’ll manage extensions, complaints, cancellations, refunds, and ongoing student records, while providing administrative support to the Australian team.

Working remotely from the Philippines, you’ll use aXcelerate to maintain accurate records and communicate clearly with students.

Qualifications

• Experience using aXcelerate for student records management.
• Experience handling student enquiries by phone.
• Strong verbal and written communication skills.
• Experience managing complaints or issues.
• Ability to multitask and prioritise in a fast-paced environment.

Responsibilities

• Process student extensions and expired-student administration.
• Manage student complaints, cancellations, and refund requests.
• Support student retention activities and follow-ups.
• Handle incoming phone calls and overflow enquiries.
• Resolve student enquiries or route calls to the appropriate department.
• Provide ongoing administrative support to the Australian team.
• Maintain accurate student and administrative records.
• Manage multiple tasks and competing priorities effectively.
• Communicate clearly with students and internal stakeholders.
• Use required systems independently to complete assigned tasks.

Skills

aXcelerate experience

Phone-based student enquiries

Verbal and written communication

Multitasking and prioritization

Problem-solving

Independent working

Handling sensitive conversations

Attention to accuracy and detail

Tools

aXcelerate

HubSpot

Front CRM

WooCommerce

Google Workspace

Job description

PeoplePartners is seeking an AU RTO Student Experience Officer to support student administration and post-sale student support for an Australian client. You’ll manage extensions, complaints, cancellations, refunds, and ongoing student records, while providing administrative support to the Australian team.

Working remotely from the Philippines, you’ll use aXcelerate to maintain accurate records and communicate clearly with students.