Remote Atlassian Administrator - Jira & Confluence Expert

HealthEdge Software, Inc.; Mexico; Hybrid; PHP 1,908,802 - 2,332,981; Full time

Job summary

HealthEdge is seeking an Atlassian Administrator to manage Jira Software, Jira Service Management, and Confluence in a cloud environment. You will configure projects, workflows, permissions, and automation while supporting a global user base.

Reporting to the Manager, Atlassian Products, you will partner with Senior Administrators to grow your skills toward advanced solution design and AI-enabled governance as HealthEdge moves to Atlassian Cloud Enterprise.

Qualifications

• 2–4 years of hands-on Jira and Confluence administration experience in a corporate environment.
• Experience configuring Jira Software projects, workflows, permission schemes, and issue configuration.
• Experience supporting Jira Service Management (JSM) service desk projects.
• Familiarity with Confluence space administration, page permissions, and content organization.
• Experience with native Jira automation rules.
• Strong attention to detail and organizational skills; platform hygiene matters.
• Fluent written and verbal English communication skills.
• Experience with Atlassian Cloud and multi-time zone collaboration.

Responsibilities

• Administer Jira Software, Jira Service Management, and Confluence in a cloud environment.
• Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens.
• Configure and manage JSM service desk projects including queues and SLA configurations.
• Manage Confluence spaces, page permissions, templates, and basic macros.
• Perform user and group management including license assignments and access reviews.
• Handle Atlassian support requests and maintain SLA in the JSM queue.
• Build and maintain native Jira/JSM automation rules and dashboards.
• Assist with Confluence automation and page template maintenance.
• Support testing and rollout of automation changes.

Skills

Jira Administration

Confluence Administration

Jira Service Management

Atlassian Cloud

Automation rules

English communication

ITIL familiarity

Remote work experience

Tools

ScriptRunner

Elements Connect

Atlassian Intelligence

Rovo

Job description

HealthEdge is seeking an Atlassian Administrator to manage Jira Software, Jira Service Management, and Confluence in a cloud environment. You will configure projects, workflows, permissions, and automation while supporting a global user base.

Reporting to the Manager, Atlassian Products, you will partner with Senior Administrators to grow your skills toward advanced solution design and AI-enabled governance as HealthEdge moves to Atlassian Cloud Enterprise.