Remote Amazon Connect Engineer: Design & Optimize CX

KMC Solutions; Metro Manila; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Health Insurance/HMO

Unlimited MadMax Coffee

Diverse learning & growth

Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions is seeking an Amazon Connect Administrator in Metro Manila to design, implement, and optimize contact center solutions using Amazon Connect and AWS services. You will work with business, operations, and IT teams to deliver scalable customer service improvements.

Responsibilities include building and maintaining contact flows, IVR solutions, and integrations with CRMs, APIs, and databases, plus creating docs and training materials for users.

Qualifications

• Minimum 1 year of relevant Amazon Connect experience.
• Hands-on experience with Amazon Connect (mandatory).
• Strong understanding of Amazon Connect architecture, including: Contact Flows, Routing Profiles, Queues, User/Agent hierarchy, Call routing logic.

Responsibilities

• Design, configure, and maintain Amazon Connect environments and contact flows.
• Develop IVR solutions, call routing strategies, queues, and routing profiles.
• Integrate Amazon Connect with CRM systems, APIs, databases, and other business applications.

Skills

Amazon Connect

IVR development

Call routing

AWS Lambda

Troubleshooting

Documentation

Collaboration

Tools

CRM systems

APIs

Databases

Job description

KMC Solutions is seeking an Amazon Connect Administrator in Metro Manila to design, implement, and optimize contact center solutions using Amazon Connect and AWS services. You will work with business, operations, and IT teams to deliver scalable customer service improvements.

Responsibilities include building and maintaining contact flows, IVR solutions, and integrations with CRMs, APIs, and databases, plus creating docs and training materials for users.