Platform Engineer: AWS & Amazon Connect for Scalable CX

Capitole; España; Remote; PHP 4,616,000 - 6,747,000; Full time

Benefits offered by this job

Individual training budget of €1200

Flexible remuneration package

Great discounts at sports centers

Free private health insurance

Monthly follow-ups with your team

Team Buildings every two months

Discounts in international brands for employees

Job summary

A leading consulting firm is seeking a Contact Center Platform Engineer in the Philippines. In this role, you will design and implement a customer engagement platform leveraging Amazon Connect, integrating various services and creating contact flows. The ideal candidate has strong experience with Amazon Connect in production and understanding of serverless architectures and contact center operations. This position comes with a flexible remuneration package and individual training budgets, encouraging continuous learning and development.

Qualifications

• Strong hands-on experience with Amazon Connect in production.
• Understanding of contact center operations and CX metrics.
• Experience in regulated environments (banking/fintech a plus).

Responsibilities

• Design and implement Amazon Connect architecture for chat and tasks.
• Build advanced routing and deflection strategies.
• Integrate backend systems for customer context and routing decisions.
• Deliver the platform using Infrastructure as Code.

Skills

Amazon Connect

Serverless architectures

Infrastructure as Code

Contact center operations

Tools

AWS Lambda

Terraform

S3

Okta

Job description

A leading consulting firm is seeking a Contact Center Platform Engineer in the Philippines. In this role, you will design and implement a customer engagement platform leveraging Amazon Connect, integrating various services and creating contact flows. The ideal candidate has strong experience with Amazon Connect in production and understanding of serverless architectures and contact center operations. This position comes with a flexible remuneration package and individual training budgets, encouraging continuous learning and development.