Remote After-Hours Customer Support Specialist

Yellowstone Local; Manila; Remote; PHP 478,610 - 558,378; Full time

Benefits offered by this job

Competitive hourly pay

Flexible work hours

Dedicated training and support

Job summary

A staffing agency for skilled trades is hiring a Remote After-Hours Customer Service Representative. This role involves being the first point of contact for customers during evenings and weekends, managing inbound calls, texts, and chats. Candidates should have prior experience in customer service, ideally in home services like HVAC or plumbing, and strong English communication skills. This position offers competitive hourly pay of $6–$7 and the flexibility of remote work, making a significant impact on customer satisfaction and company growth.

Qualifications

• Experience as a Customer Service Representative in home services, preferably HVAC, plumbing, or electrical.
• Strong verbal and written English communication skills.
• Ability to work independently during after-hours.

Responsibilities

• Answer after-hours inbound calls with professionalism.
• Respond quickly to inbound texts and chats.
• Schedule service appointments using ServiceTitan.
• Document all interactions clearly within the CRM.

Skills

Customer Service experience

Strong English communication skills

Multitasking skills

Attention to detail

Tools

ServiceTitan

CRM platforms

Job description

A staffing agency for skilled trades is hiring a Remote After-Hours Customer Service Representative. This role involves being the first point of contact for customers during evenings and weekends, managing inbound calls, texts, and chats. Candidates should have prior experience in customer service, ideally in home services like HVAC or plumbing, and strong English communication skills. This position offers competitive hourly pay of $6–$7 and the flexibility of remote work, making a significant impact on customer satisfaction and company growth.