Remote Advanced Polarion Support Engineer

Siemens Mobility; Mexico; Hybrid; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Flexible work locations

Job summary

Siemens Mobility is seeking an Advanced Application Support Engineer for Polarion, with remote work options. You will troubleshoot enterprise issues across Linux/Windows, analyze logs, and collaborate with global teams.

Ideal candidates have 2+ years in technical support, solid networking knowledge, and strong communication. The role follows Pacific Time business hours and offers flexible work locations.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• 2+ years in technical or application support.
• Experience troubleshooting enterprise software.
• Strong analytical and problem-solving skills.
• English proficiency is required for global collaboration.

Responsibilities

• Provide technical support for Siemens Polarion and related technologies.
• Investigate issues across Linux and Windows environments.
• Analyze logs and config files to identify causes and steps.
• Communicate progress and results clearly to customers.
• Document troubleshooting steps and contribute to knowledge base.

Skills

Technical support experience

Linux and Windows knowledge

Networking fundamentals (TCP/IP, DNS,

Education

Bachelor’s degree in Computer Science / IT / Software Engineering

Tools

Polarion ALM

Jira

Azure DevOps

Teamcenter

Job description

Siemens Mobility is seeking an Advanced Application Support Engineer for Polarion, with remote work options. You will troubleshoot enterprise issues across Linux/Windows, analyze logs, and collaborate with global teams.

Ideal candidates have 2+ years in technical support, solid networking knowledge, and strong communication. The role follows Pacific Time business hours and offers flexible work locations.