Client Support Specialist I - Legendary, Fast-Paced Tech Support

Siemens Mobility; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Job summary

Siemens Mobility seeks a Client Support Specialist to deliver legendary support via phone, email, and chat across Brightly Software products. You will strive to resolve requests quickly, maintain strong client relationships, and contribute to high client satisfaction in a fast-paced environment.

The role requires a Bachelor's degree or 1+ years in client service, proficiency with MS Office, and a proactive, team-oriented attitude. Rotating Weekday Shifts IST are available.

Qualifications

• Bachelor's degree or 1+ years of client service experience.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.

Responsibilities

• Delivers legendary Client Support via phone, email and chat support to drive client retentions.
• Answers incoming client requests in a fast-paced environment.
• Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

Education

Bachelor's degree

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Siemens Mobility seeks a Client Support Specialist to deliver legendary support via phone, email, and chat across Brightly Software products. You will strive to resolve requests quickly, maintain strong client relationships, and contribute to high client satisfaction in a fast-paced environment.

The role requires a Bachelor's degree or 1+ years in client service, proficiency with MS Office, and a proactive, team-oriented attitude. Rotating Weekday Shifts IST are available.