Remote IT Service Desk Engineer

Booth & Partners; Manila; Hybrid; PHP 3,009,000 - 4,514,000; Full time

Job summary

Arraya Solutions is a trusted IT consulting and managed services provider delivering customized, high-performance technology solutions since 1999. The role focuses on remote field support, handling Windows, macOS, and mobile devices, with emphasis on incident management and ticketing workflows.

Ideal candidates will have 3–5 years in MSP environments, strong Windows/AD skills, and experience with Office 365, SharePoint, Exchange, and VPN/MFA troubleshooting.

Qualifications

• 3–5 years of experience in IT support or MSP environments.
• Experience with Windows OS and Active Directory permissions.
• Troubleshooting Office 365, SharePoint, and Exchange.
• Familiarity with NinjaOne monitoring.
• Knowledge of network topologies and troubleshooting.

Responsibilities

• Field support calls via phone, chat, and email.
• Provide remote technical support for Windows, macOS, and mobile devices.
• Identify and organize tickets by priority in the ticketing system.
• Assist with Incident Management calls and procedures.
• Troubleshoot VPN and MFA issues.
• Resolve MS Azure incidents and requests.
• Provide account provisioning and administration.
• Maintain and update the Service Desk knowledge base (IT Glue).
• Assist management with projects as assigned.

Skills

Windows OS

Active Directory

End-user support

Network troubleshooting

Communication skills

Tools

NinjaOne

Office 365

SharePoint

Exchange

Autotask

Thread

Job description

Arraya Solutions is a trusted IT consulting and managed services provider delivering customized, high-performance technology solutions since 1999. The role focuses on remote field support, handling Windows, macOS, and mobile devices, with emphasis on incident management and ticketing workflows.

Ideal candidates will have 3–5 years in MSP environments, strong Windows/AD skills, and experience with Office 365, SharePoint, Exchange, and VPN/MFA troubleshooting.