Remote Account Manager AU/NZ: Growth & Retention

NZAB; Manila; Remote; PHP 670.000 - 893.000; Vollzeit

Benefits dieser Stelle

100% remote

Australian holidays alignment

Professional growth

Direct team collaboration

Zusammenfassung

NZAB is seeking an experienced Account Manager for a remote, Australia-New Zealand focused role. You will nurture client relationships, manage multiple accounts, and coordinate with recruitment, operations, payroll and compliance teams to ensure seamless service delivery.

Offering PHP 60,000–80,000 per month, this full-time, work-from-home position suits self-motivated professionals in the Philippines who can communicate effectively in English and drive account growth across international

Qualifikationen

• 2–5 years in Account Management or a similar client-facing role.
• Experience supporting Australian and/or New Zealand clients.
• Strong verbal and written English communication skills.
• Proven ability to manage client expectations, renewals, and growth opportunities.

Aufgaben

• Build and maintain strong, long-term relationships with clients across Australia and New Zealand.
• Serve as the primary point of contact for assigned client accounts, ensuring timely communication and support.
• Understand client requirements, business objectives, and workforce needs to provide appropriate solutions.
• Monitor account health, client satisfaction, and engagement to identify risks and opportunities.
• Proactively manage client concerns, escalations, and service-related issues to ensure timely resolution.
• Identify opportunities for account growth, upselling, cross-selling, and expanding existing client relationships.
• Conduct regular client check-ins, business reviews, and account performance discussions.
• Coordinate with internal teams, including recruitment, operations, payroll, and compliance, to ensure smooth service delivery.
• Maintain accurate client records, account updates, and activity reports using CRM and account management systems.
• Support client onboarding and ensure a smooth transition from sales to ongoing account management.
• Monitor client retention and proactively address potential cancellations or disengagement.
• Ensure clients receive consistent, high-quality service aligned with agreed expectations and business objectives.

Kenntnisse

Client relationships

English proficiency

Stakeholder management

CRM experience

Remote work

Tools

CRM platforms

Jobbeschreibung

NZAB is seeking an experienced Account Manager for a remote, Australia-New Zealand focused role. You will nurture client relationships, manage multiple accounts, and coordinate with recruitment, operations, payroll and compliance teams to ensure seamless service delivery.

Offering PHP 60,000–80,000 per month, this full-time, work-from-home position suits self-motivated professionals in the Philippines who can communicate effectively in English and drive account growth across international