Remote 24/7 Tech Support Analyst – Transmission

Testing Site - JPMC; Metro Manila; Remote; PHP 500,000 - 800,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support I for Transmission Support to provide round-the-clock technical assistance for transaction initiation and reporting. You will own client inquiries end-to-end, document and follow up meticulously, and troubleshoot connectivity, security, and file transmission issues while coordinating with cross-functional teams.

The role requires fluent English and business-level Mandarin, strong analytical and prioritization skills, and the ability to work

Qualifications

• Fluent English and business-level Mandarin required for client communications.
• Minimum 5 years in Customer Service and at least 2 years in Technical Support.
• Demonstrated analytical approach, prioritization skills, and adherence to risk controls.

Responsibilities

• Own and resolve client and partner inquiries via phone, email, and internal case transfers promptly.
• Document accurately and follow up on all inquiries in a timely manner.
• Advocate for clients to ensure needs are met when working with business partners.
• Escalate issues promptly following defined procedures.
• Troubleshoot connectivity, security, and file transmission issues and investigate processing failures.

Skills

Fluent English

Business Mandarin

Customer service

Technical support

Analytical thinking

Prioritization

Risk awareness

Remote work flexibility

Job description

Testing Site - JPMC is seeking a Technology Support I for Transmission Support to provide round-the-clock technical assistance for transaction initiation and reporting. You will own client inquiries end-to-end, document and follow up meticulously, and troubleshoot connectivity, security, and file transmission issues while coordinating with cross-functional teams.

The role requires fluent English and business-level Mandarin, strong analytical and prioritization skills, and the ability to work