Remote 1st Level Airbnb Support Specialist

Private Advertiser; Zamboanga del Norte; Remote; PHP 351,000 - 526,000; Part time

Benefits offered by this job

Remote work with fixed schedule

No screenshot-tracking software (clock

Full training

Supportive team

Job summary

Private Advertiser is hiring a 1st Level Support Airbnb Operator for remote work in the Philippines. The role focuses on guest inbox management, timely responses, and applying approved templates.

You will follow established procedures and escalate issues when needed while maintaining high accuracy and professionalism. Ideal candidates will have strong written English, a reliable home setup with stable internet, and readiness to complete ID verification and confidentiality agreements.

Qualifications

• Strong written English communication is required.
• Ability to follow procedures and document notes clearly.
• Willingness to undergo ID verification and confidentiality agreement.

Responsibilities

• Check and respond to guest inquiries and messages via Hospitable during shifts.
• Send approved canned messages and follow procedures precisely.
• Screen booking requests against guest guidelines and verify information.
• Explain property features, rules, check-in/out, and related details to guests.
• Identify issues early (access, maintenance, safety) and elevate appropriately.
• Process actionable messages and follow up on pending items.

Skills

Written English

Tools

Hospitable

Job description

Private Advertiser is hiring a 1st Level Support Airbnb Operator for remote work in the Philippines. The role focuses on guest inbox management, timely responses, and applying approved templates.

You will follow established procedures and escalate issues when needed while maintaining high accuracy and professionalism. Ideal candidates will have strong written English, a reliable home setup with stable internet, and readiness to complete ID verification and confidentiality agreements.