Remedial Account Officer

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a debt collections specialist in the Philippines to manage delinquent consumer loans. The role focuses on resolving past-due loans via calls, field visits, and payment negotiations while aiming for cost-effective recovery and reduced delinquencies.

You will assess borrowers' finances, devise risk-mitigating repayment plans, and ensure compliance with regulations during the recovery process.

Qualifications

• Bachelor's degree in Business Management or related field.
• Minimum 2 years in banking or lending/remedial management.
• Familiar with credit regulations and collections procedures.

Responsibilities

• Conduct telephone and field collection to resolve PDL/NPL.
• Assess borrowers' payment capacity and negotiate repayment plans.
• Update loan statuses and pursue recovery within approved guidelines.

Skills

Communication skills

Negotiation

Analytical thinking

Education

Business Management degree

Tools

Microsoft Office

Job description

Job Summary

• Management of delinquent consumer loans by mitigating, reducing, and resolving Past Due Loans (PDL) and Non-Performing Loans (NPL). This includes timely and effective collection through field visits, calls, and emails (pay-off, updating, partial payment, debt restructuring/payment workout), foreclosure, or other loan resolution methods. The role aims to achieve Leakage and Recovery targets at minimal cost, maintain an acceptable loan delinquency ratio, and generate income from bad debt recovery and other sources.

How will you contribute

• Probe, resolve and update Past Due Loans (PDL) and Non-Performing Loans (NPL) of the bank's consumer loans portfolio assigned to the Unit through telephone and field collection, remedial management and recovery/resolution.
• Evaluate client's financial and debt service capacities as reasons for loan delinquency and traces whereabouts of borrowers and other assets if contact is negative and implement alternative courses of action within the approved guidelines
• Negotiate with clients on acceptable repayment risk programs and set terms and conditions and obtains client's concurrence with the risk mitigation programs offered

What will make you successful

• Graduate of Business Management of any related course;
• At least 2 years banking experience preferably in the area of lending/account management, remedial management, credit analysis.
• With working knowledge of basic account management, basic documentation, legal procedures and practices, negotiations, policies, practical business orientation, remedial management, risk management and technical expertise
• Well-versed in BIR, SEC and BSP Regulations
• With supervisory/team leader experience and know-how in handling past due consumer loans from early aging to litigation gained from Banks, Financial Institutions or Collection Agency;
• Good written and oral communication skills; Proficient in Microsoft Office Applications (Word, Excel, PowerPoint),
• Excellent organizational, analytical and problem solving skills.