Remedial Account Officer

RCBC; Legazpi; On-site; PHP 300,000 - 520,000; Full time

Job summary

RCBC in Legazpi, Philippines invites applications for a Collections/Remedial Officer. You will manage delinquent consumer loans (PDL/NPL) through field visits, calls and emails, and work on payment workouts, restructuring, or foreclosure when necessary.

You will help achieve recovery targets while keeping costs under control. You have at least 2 years banking experience in lending/remedial management, and strong negotiation, communication, and analytical skills.

Qualifications

• Graduate of Business Management or related field.
• At least 2 years banking experience in lending/account/remedial management or credit analysis.
• Working knowledge of basic account management, documentation, legal procedures, negotiations, risk management, and remedial practices.
• Familiarity with BIR, SEC and BSP Regulations.
• Supervisory or team-leader experience in handling past-due loans, from early aging to litigation.

Responsibilities

• Probe, resolve and update Past Due Loans (PDL) and Non-Performing Loans (NPL) via telephone and field collection, remedial management and recovery/resolution.
• Evaluate clients' financial capacity and traces whereabouts of borrowers; implement alternative actions within approved guidelines.
• Negotiate with clients on repayment plans and secure concurrence with offered risk mitigation programs.

Skills

Negotiation

Communication

Field collection

Debt analysis

Microsoft Office

Leadership

Team supervision

Education

Business or related field

Tools

Microsoft Office Suite

Job description

• Management of delinquent consumer loans by mitigating, reducing, and resolving Past Due Loans (PDL) and Non-Performing Loans (NPL). This includes timely and effective collection through field visits, calls, and emails (pay-off, updating, partial payment, debt restructuring/payment workout), foreclosure, or other loan resolution methods. The role aims to achieve Leakage and Recovery targets at minimal cost, maintain an acceptable loan delinquency ratio, and generate income from bad debt recovery and other sources.

Job Summary

• Management of delinquent consumer loans by mitigating, reducing, and resolving Past Due Loans (PDL) and Non-Performing Loans (NPL). This includes timely and effective collection through field visits, calls, and emails (pay-off, updating, partial payment, debt restructuring/payment workout), foreclosure, or other loan resolution methods. The role aims to achieve Leakage and Recovery targets at minimal cost, maintain an acceptable loan delinquency ratio, and generate income from bad debt recovery and other sources.

How will you contribute?

• Probe, resolve and update Past Due Loans (PDL) and Non-Performing Loans (NPL) of the bank's consumer loans portfolio assigned to the Unit through telephone and field collection, remedial management and recovery/resolution.
• Evaluate client's financial and debt service capacities as reasons for loan delinquency and traces whereabouts of borrowers and other assets if contact is negative and implement alternative courses of action within the approved guidelines
• Negotiate with clients on acceptable repayment risk programs and set terms and conditions and obtains client's concurrence with the risk mitigation programs offered

What will make you successful?

• Graduate of Business Management of any related course;
• At least 2 years banking experience preferably in the area of lending/account management, remedial management, credit analysis.
• With working knowledge of basic account management, basic documentation, legal procedures and practices, negotiations, policies, practical business orientation, remedial management, risk management and technical expertise
• Well-versed in BIR, SEC and BSP Regulations
• With supervisory/team leader experience and know-how in handling past due consumer loans from early aging to litigation gained from Banks, Financial Institutions or Collection Agency;
• Good written and oral communication skills; Proficient in Microsoft Office Applications (Word, Excel, PowerPoint),
• Excellent organizational, analytical and problem solving skills.