Remedial Account Officer

Rizal Commercial Banking Corporation (RCBC); Legazpi; On-site; PHP 350,000 - 550,000; Full time

Job summary

RCBC in the Philippines is seeking a diligent Consumer Lending associate to manage delinquent consumer loans through calls, field visits, and structured settlements, aiming to reduce NPLs, recover bad debts, and achieve recovery targets at minimal cost.

The ideal candidate has a business-related degree, at least two years in banking or lending, and strong skills in negotiation, analysis, and MS Office. Knowledge of BIR, SEC, BSP regulations is a plus.

Qualifications

• Graduate with a business-related degree.
• At least 2 years banking experience in lending/remedial management.
• Familiarity with BIR, SEC and BSP regulations.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle PDL/NPL recovery via calls, visits, and field collection.
• Assess client repayment capacity and trace borrowers for asset location.
• Negotiate repayment plans and obtain client concurrence.

Skills

Debt collection

Negotiation

Credit analysis

Education

Business management degree

Tools

MS Office

Job description

Function

Consumer Lending

Job Summary

• Management of delinquent consumer loans by mitigating, reducing, and resolving Past Due Loans (PDL) and Non-Performing Loans (NPL). This includes timely and effective collection through field visits, calls, and emails (pay-off, updating, partial payment, debt restructuring/payment workout), foreclosure, or other loan resolution methods. The role aims to achieve Leakage and Recovery targets at minimal cost, maintain an acceptable loan delinquency ratio, and generate income from bad debt recovery and other sources.

How will you contribute?

• Probe, resolve and update Past Due Loans (PDL) and Non-Performing Loans (NPL) of the bank’s consumer loans portfolio assigned to the Unit through telephone and field collection, remedial management and recovery/resolution.
• Evaluate client’s financial and debt service capacities as reasons for loan delinquency and traces whereabouts of borrowers and other assets if contact is negative and implement alternative courses of action within the approved guidelines
• Negotiate with clients on acceptable repayment risk programs and set terms and conditions and obtains client’s concurrence with the risk mitigation programs offered

What will make you successful?

• Graduate of Business Management of any related course;
• At least 2 years banking experience preferably in the area of lending/account management, remedial management, credit analysis.
• With working knowledge of basic account management, basic documentation, legal procedures and practices, negotiations, policies, practical business orientation, remedial management, risk management and technical expertise
• Well-versed in BIR, SEC and BSP Regulations
With supervisory/team leader experience and know-how in handling past due consumer loans from early aging to litigation gained from Banks, Financial Institutions or Collection Agency;
• Good written and oral communication skills; Proficient in Microsoft Office Applications (Word, Excel, PowerPoint),
• Excellent organizational, analytical and problem solving skills.
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