Remedial Account Officer

RCBC; Legazpi; On-site; PHP 400,000 - 700,000; Full time

Job summary

RCBC in Legazpi, Philippines seeks an experienced collections professional to manage delinquent consumer loans through calls, field visits, and emails, with focus on pay-off, restructuring, and recovery strategies. The role targets leakage reduction and recovery at minimal cost while maintaining loan delinquency metrics.

Responsibilities include evaluating debt service capacity, tracing borrowers, negotiating repayment plans, and ensuring compliance with banking regulations.

Qualifications

• Graduate of Business Management or related course.
• At least 2 years banking experience in lending/remedial management/credit analysis.
• Knowledge of account management, basic documentation, legal procedures and practices, negotiations, risk management.
• Well-versed in BIR, SEC and BSP Regulations.
• Supervisory/team leader experience with past due consumer loans from banks, financial institutions or collection agencies.
• Good written and oral communication; proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent organizational, analytical and problem solving skills.

Responsibilities

• Evaluate client’s financial and debt service capacities and traces whereabouts of borrowers if contact is negative; implement alternative actions within guidelines.
• Negotiate with clients on acceptable repayment risk programs and obtain concurrence with offered risk mitigation programs.

Job description

Job Summary

Management of delinquent consumer loans by mitigating, reducing, and resolving Past Due Loans (PDL) and Non-Performing Loans (NPL). This includes timely and effective collection through field visits, calls, and emails (pay-off, updating, partial payment, debt restructuring/payment workout), foreclosure, or other loan resolution methods. The role aims to achieve Leakage and Recovery targets at minimal cost, maintain an acceptable loan delinquency ratio, and generate income from bad debt recovery and other sources.

How will you contribute?

Probe, resolve and update Past Due Loans (PDL) and Non-Performing Loans (NPL) of the bank’s consumer loans portfolio assigned to the Unit through telephone and field collection, remedial management and recovery/resolution.

• Evaluate client’s financial and debt service capacities as reasons for loan delinquency and traces whereabouts of borrowers and other assets if contact is negative and implement alternative courses of action within the approved guidelines
• Negotiate with clients on acceptable repayment risk programs and set terms and conditions and obtains client’s concurrence with the risk mitigation programs offered

What will make you successful?

• Graduate of Business Management of any related course;
• At least 2 years banking experience preferably in the area of lending/account management, remedial management, credit analysis.
• With working knowledge of basic account management, basic documentation, legal procedures and practices, negotiations, policies, practical business orientation, remedial management, risk management and technical expertise
• Well-versed in BIR, SEC and BSP Regulations
• With supervisory/team leader experience and know-how in handling past due consumer loans from early aging to litigation gained from Banks, Financial Institutions or Collection Agency;
• Good written and oral communication skills; Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
• Excellent organizational, analytical and problem solving skills.