Reliability Officer

UnionBank; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

UnionBank is seeking a Reliability Officer to strengthen risk management within the first line of defense, ensuring policy adherence and robust controls in a banking context.

You will lead governance activities, coordinate with 2LOD and regulators, and drive data quality, issue resolution, and operational resilience across UB Square operations.

The role requires 3–8 years of risk management experience and a Bachelor’s degree, with probationary employment in Quezon City, Philippines.

Qualifications

• 3–8 years in risk management or related control roles.
• Strong grasp of GRC frameworks and control assurance.
• Proactive with analytical judgment.
• Effective advisory communicator.
• Collaborative and adaptable to changing risk environments.

Responsibilities

• Provide expert advisory to risk and control owners.
• Lead governance, risk, and compliance activities (RCSA, BIA, RP).
• Support issue management and incident reporting.
• Ensure URCO guidelines are implemented with stakeholders.
• Align risk taxonomy and KRI monitoring with standards.

Skills

Accountability

Adaptability

Analytical

Good Communication Skills

Critical thinking

Teamwork

Willingness to learn

Education

Bachelor's degree

Job description

Job Description

Job Title: Reliability Officer

Location: UB Square, Eastwood, Quezon City

Employment Type: Probationary

About The Role

The Reliability Officer focuses on providing strategic advisory to ensure robust and compliant risk management within the first line of defense (1LOD), aligning with governance, risk, and compliance (GRC) frameworks. It involves enhancing the risk control framework by tailoring it to business needs, maintaining current risk taxonomies, and ensuring timely resolution of risk issues and data quality. Collaboration with stakeholders, including risk and control owners, second line of defense (2LOD), auditors, and regulators, is essential to maintain alignment and address findings effectively. The position also emphasizes leadership by promoting a culture of accountability, fostering risk ownership, and ensuring resource adequacy for risk operations. Finally, it supports operational resilience by ensuring policy adherence, leading reliability initiatives, optimizing controls, integrating regulatory requirements, and streamlining processes for improved cost efficiency and compliance.

What You’ll Do

Strategic Advisory

• Ensure that the Unit has a robust and compliant Risk Management capability within 1LOD, aligned with Governance, Risk, and Compliance frameworks.
• Support Unit teams in adhering to internal and external directives from the Second Line of Defense (2LOD), including but not limited to Compliance, Resilience Risk, Information Security Risk, Business Continuity, Operational Risk, and Cyber/Technology Risk.
• Provide expert advisory services to risk and control owners.
• Lead governance, risk, and compliance activities, including but not limited to Risk and Control Self-Assessment (RCSA), Business Impact Analysis (BIA), and Response Plans (RP), ensuring risks are effectively identified, assessed, and managed.
• Support thematic reviews, issue management, and incident reporting to ensure timely risk identification and mitigation.
• Ensure the effective implementation of URCO guidelines by collaborating with the respective business units and relevant stakeholders.
• Align with risk management and compliance standards to ensure consistency in risk taxonomy, control identification, and key risk indicator (KRI) monitoring.

Enhance Risk Control Frameworks

• Implement the risk and control framework tailoring to the unit’s business and functional needs while aligning with governance, risk, and compliance mandates.
• Facilitate updates to the Risk and Control Taxonomy, ensuring it remains current and applicable to emerging risks.
• Oversee the tracking and resolution of all risk-related issues, ensuring timely and accurate closure.
• Drive adherence to data quality standards, ensuring no unresolved exceptions in GRC and other platforms on a timely basis and within agreed service levels.
• Promote continuous improvement by applying lessons learned through the Root Cause and Read-Across processes.

Collaborate with Stakeholders

• Engage with Risk Owners, Control Owners, and wider units to ensure accountability and alignment on risk and control activities.
• Work closely with Governance, Risk, and Compliance teams, as well as Internal Audit, to strengthen risk practices and address audit findings effectively.
• Act as a liaison between 1LOD and 2LOD to ensure a seamless approach to risk mitigation.
• Partner with regulatory bodies and external auditors to demonstrate robust compliance and effective risk management.

Operational Resilience, Reliability and Control

• Ensure organizational adherence to bank policies, regulatory requirements, and Group Audit protocols.
• Act as the Reliability Officer to lead in the proactive identification of potential issues and/or opportunities for improvement, develop and implement solutions to address these to improve the reliability of products, services, systems and processes.
• Implement robust control environments within the relevant unit and ensure their performance is monitored and optimized.
• Facilitate the review and approval of risk acceptances, ensuring compliance with organizational and regulatory expectations.
• Utilize advanced risk tools to enhance risk monitoring and control.
• Streamline processes to promote cost discipline, consolidate risk expenses, and optimize resource allocation.
• Ensure seamless integration of BSP Circular 1203 requirements into existing risk frameworks, reinforcing compliance and operational resilience.

What We’re Looking For

• Bachelor’s degree in Risk Management, Business, Accountancy, Information Systems, Engineering, or related field.
• 3-8 years in risk management, internal controls, audit, or process improvement within financial services.
• Strong grasp of Governance, Risk, and Compliance (GRC) frameworks and control assurance techniques
• Proactive and observant with strong analytical judgment
• Effective communicator with an advisory, solutions-oriented mindset
• Collaborative, resilient, and adaptable to dynamic risk environments

Required Skills

• Accountability
• Adaptability
• Analytical
• Good Communication Skills
• Critical thinking
• Teamwork
• Willingness to learn