Reinsurance Junior Specialist

Manulife Insurance Malaysia; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife Financial Corporation's Reinsurance Operations team in Asia is seeking a talented Reinsurance Junior Specialist to support policy administration, billing, and death claim reimbursements across Asia business units, with collaboration across a global network.

The role offers exposure to reinsurance products, policy servicing, and end-to-end transaction management, with a morning shift and a hybrid arrangement (3 days onsite in Quezon City).

Qualifications

• Bachelor’s degree in a related discipline.
• At least 3 years of relevant experience in insurance, reinsurance, or financial services.
• Strong written and verbal communication for business correspondence.
• Analytical, organized, and detail-oriented with strong problem-solving.
• Ability to manage high-volume workloads with accuracy.
• Knowledge of policy administration, claims processing, or treaty administration.

Responsibilities

• Process policy maintenance activities including billing requests and treaty administration.
• Manage death claim reimbursement transactions with timely processing.
• Support administration of reinsured portfolios and treaty blocks.
• Investigate and resolve complex policy issues and operational exceptions.
• Respond to internal and external stakeholder emails.
• Maintain accuracy and compliance across transactions.
• Contribute to process improvement and operational efficiency.

Skills

Communication skills

Analytical thinking

Attention to detail

Independence and teamwork

Adaptability

Education

Bachelor's degree in Business, Finance, Insurance, Actuarial Science, Accounting, or related discipline

Tools

Microsoft Excel

Job description

The Opportunity

We’re looking for a talented and driven Reinsurance Junior Specialist to join our Reinsurance Operations team within the Actuarial Function at MGS. This role provides an exciting opportunity to build expertise in reinsurance operations while supporting a wide range of policy administration and claims-related activities for Asia business units. You will work with reinsured policies, treaty administration, billing, and death claim reimbursement processes while collaborating with global stakeholders across the insurance value chain. As part of a growing actuarial and insurance operations organization, you will gain exposure to reinsurance products, policy servicing, operational controls, and end-to-end transaction management. This role is well suited for professionals looking to develop specialized knowledge in reinsurance while building a long-term career within a global financial services organization. Established in 2012, MGS Actuarial has grown into a global center of excellence with over 200 professionals supporting Valuation, Asset & Liability Modelling, Experience Analytics, Pricing, and other core actuarial services. MGS Actuarial offers a wide range of global opportunities across multiple actuarial disciplines, a high-performing culture, a market-leading actuarial development program, a job rotation program, and a leadership team dedicated to your growth and success. Beyond that, its influence extends to the broader community and industry, enriching the professional landscape for everyone involved.

Position Responsibilities

• Process policy maintenance activities, including policy changes, billing requests, treaty administration, and customer inquiries related to reinsured policies.


• Handle death claim reimbursement transactions and ensure timely and accurate processing in accordance with established procedures.


• Manage treaty block ownership activities and support the administration of reinsured business portfolios.


• Investigate and resolve complex policy administrative issues and operational exceptions.


• Review and respond to email inquiries from internal and external stakeholders.


• Maintain accuracy, quality, and compliance standards across all assigned transactions.


• Support process improvement initiatives and contribute to operational efficiency within the team.

Required Qualifications

• Bachelor's degree in Business, Finance, Insurance, Actuarial Science, Accounting, or a related discipline.


• At least 3 years of relevant experience in insurance, reinsurance, financial services, or business process operations.


• Strong written and verbal communication skills, including professional business correspondence.


• Strong analytical, organizational, and problem-solving skills with keen attention to detail.


• Ability to manage high-volume workloads while maintaining quality and accuracy.


• Knowledge of insurance or reinsurance operations, including policy administration, product setup, claims processing, or customer servicing.


• Ability to work effectively both independently and within a team environment.


• Adaptable and capable of managing changing business priorities.


• Amenable to working a morning-shift schedule and hybrid work arrangement (3 days onsite in Quezon City).

Preferred Qualifications

• Experience supporting life insurance or reinsurance administration processes.


• Exposure to claims processing, policy servicing, billing, or treaty administration.


• Experience working with operational controls, quality assurance, or process improvement initiatives.


• Proficiency in Microsoft Excel and other business applications.


• Experience working with global stakeholders and cross-functional teams.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards

• 2024 Gallup Exceptional Workplace Award Winner


• Manulife Named one of Forbes World’s Best Employers 2023


• Best Companies to Work for in Asia 2023


• We’ve been recognized as one of Canada’s Top 100 Employers (2024)


• Manulife included in Bloomberg’s 2023 Gender-Equality Index