Regulatory Risk Officer (Financial Consumer Protection)

PJ Lhuillier Group of Companies; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a dedicated professional to support the department head in strengthening the organization's consumer protection framework. The role involves reviewing consumer-facing practices, products, services and disclosures, and ensuring fair treatment and timely complaint redress across covered businesses.

The position emphasizes monitoring compliance, coordinating corrective actions, and providing advisory support on prevention of consumer harm, while staying

Qualifications

• Graduate of any four-year course (BBA/Finance/Economics/Legal Management preferred).
• At least 3 years in consumer protection, regulatory compliance, risk management, quality assurance or complaint management.
• Willing to work in Makati.

Responsibilities

• Monitors consumer protection compliance and risk indicators; identifies gaps and recommends actions.
• Reviews products, services, journeys, disclosures, and marketing for consumer protection risks.
• Maintains policies, procedures, registers, and regulatory updates on consumer protection.
• Participates in reviews involving material consumer impact (product, process, incident, or third-party).
• Conducts awareness sessions and advisory support on fair treatment, disclosure, complaint redress, and prevention of consumer harm.
• Identifies and assesses emerging consumer protection risks from new products, digital channels, and regulations.
• Monitors trends and recurring issues affecting consumers and recommends preventive measures.

Skills

Consumer protection

Regulatory compliance

Risk management

Quality assurance

Complaint management

Awareness training

Education

Four-year degree

Job description

The position is responsible for providing support to the department head in implementing, monitoring, and strengthening the organization’s consumer protection framework. The role shall review consumer-facing practices, products, services, disclosures, customer journeys, and complaint outcomes; identifies risks of consumer harm; coordinates corrective and preventive actions; and helps ensure fair treatment, transparency, protection of consumer assets and information, and timely complaint redress across covered businesses.

Duties and Responsibilities:

• Monitors consumer protection compliance and key risk indicators; identify gaps, emerging risks, and areas of potential consumer harm, and recommends appropriate actions.
• Reviews products, services, customer journeys, disclosures, and marketing materials for consumer protection risks and potential adverse consumer impact.
• Maintains policies, procedures, registers, evidence files, and regulatory updates relating to consumer protection.
• Participates in product, process, incident, or third-party reviews involving material consumer impact.
• Conducts awareness sessions and provide advisory support on fair treatment, disclosure, complaint redress, and prevention of consumer harm.
• Identifies and assess emerging consumer protection risks of new products, digital channels, business practices, regulations, and material operational changes.
• Monitors trends and recurring issues affecting consumers and recommends preventive measures to address emerging consumer protection risks.

Qualifications:

• Graduate of any four (4) year course, preferably in Business Administration, Finance, Economics, or Legal Management
• At least three (3) years of work-related experience in consumer protection, regulatory compliance, risk management, quality assurance or complaint management preferably in financial services industry
• Willing to work in Makati