Regional Subcontract Planner

Acquire.AI; Pasig; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

HMO coverage

Yearly parties

Value awards

Internal promotions

Career development

Job summary

Acquire Intelligence is seeking a Regional Subcontract Planner (Voice) to coordinate subcontractor scheduling and dispatch for a designated region, maintaining strong contractor and customer communication and ensuring timely updates. The role operates in a 8:00am–5:00pm AEST window, with a focus on accuracy and proactive problem-solving across multiple regions.

You will work with SimPRO and client portals, ensuring invoices align with contracts while exploring continuous improvements in

Qualifications

• Confident, clear phone communicator with strong stakeholder management across contractors, branches, and customers.

Responsibilities

• Subcontractor Coordination & Scheduling: coordinate and dispatch jobs within timeframes and confirm availability.

Skills

Phone communication

Stakeholder mgmt

Resource coordination

Problem solving

Attention to detail

Decision making

Verbal & written comms

SimPRO

Client portals

Pricing awareness

Time management

Tools

SimPRO

Client portals

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

REGIONAL SUBCONTRACT PLANNER (VOICE)

Picture a busy day of glazing jobs spread across a region, each with its own subcontractor, timeframe, and customer expectation. Somewhere in the middle of that is a calm, organised voice on the phone, matching the right subcontractor to the right job, keeping everyone informed, and making sure nothing falls through the cracks. If you enjoy juggling a moving schedule and solving problems on the fly, this role puts you right at the centre of it. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Regional Subcontract Planning function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly shape how smoothly every job in your region runs from booking through to completion.

Role Snapshot

The Regional Subcontract Planner is a voice based role responsible for coordinating subcontractor scheduling and dispatch for a designated region, managing relationships with subcontractors, and keeping customers and internal teams informed of job status. The role involves regular phone contact with subcontractors and customers, across a confirmed day shift of 8:00am 5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).

Key Responsibilities

• Subcontractor Coordination & Scheduling
  • Coordinate and dispatch jobs to subcontractors within agreed timeframes, prioritising urgent work as it arises.
  • Maintain regular phone contact with subcontractors to confirm availability, job status, and any changes.
  • Communicate schedule changes, delays, or conflicts promptly to customers and internal teams.
• Customer Service
  • Deliver a professional, friendly, and solutions focused experience on every call.
  • Maintain two way communication with internal stakeholders so everyone is briefed with current information.
  • Ensure jobs are executed in line with customer expectations from booking through to completion.
• Compliance & Invoicing Support
  • Ensure there are no obstacles to jobs being invoiced on a timely basis.
  • Keep customer portals accurately updated, working collaboratively with other functions to secure this outcome.
  • Ensure invoices are accurate and in line with contractual and business rules.
• Continuous Improvement
  • Bring a 'thinking outside the square' mindset to solve recurring scheduling problems.
  • Suggest and support improvements to existing scheduling and dispatch practices.

Qualifications & Experience

• Essential
  • Confident, clear phone communicator with strong stakeholder management across contractors, branches, and customers.
  • Experience coordinating resources and managing workloads across multiple regions.
  • Strong problem solving, able to resolve coverage, attendance, and job related issues quickly and effectively.
  • Excellent attention to detail, ensuring work orders, pricing, and contractor paperwork are accurate.
  • Sound decision making on contractor selection, escalation, and job allocation.
  • Clear and professional communication skills, both verbal and written.
  • Confident using SimPRO, client portals, and other business systems.
  • Commercially aware, with an understanding of pricing, margins, client requirements, and contractor costs.
  • Strong time management, prioritising urgent jobs while maintaining service levels across all regions.
• Desirable
  • Understanding of glazing, insurance, building repairs, and subcontractor management.

What we value:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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