Glazing Solutions Consultant

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 279,000 - 558,000; Full time

Benefits offered by this job

HMO coverage

Kick-off parties

Recognition awards

Internal promotions

Career growth

14th month pay

Referral incentives

Vacation leaves

Sick leaves

Birthday leave

Job summary

Acquire Intelligence is seeking a Glazing Solutions Consultant (EWORK) in Pasig, Philippines to engage customers online and via calls, convert inquiries into booked jobs, and manage work orders with accuracy. You will schedule tasks, resolve issues, and ensure compliance with client procedures.

A collaborative, fast-paced environment offers growth and diverse career opportunities. Ideal candidates possess strong data entry skills, attention to detail, and experience handling high transaction

Qualifications

• Strong accuracy and attention to detail across data entry and processing.
• Good analytical skills, able to identify anomalies and exceptions.
• Comfortable handling high transaction volumes efficiently.
• Confident handling outbound calls alongside online and written channels.

Responsibilities

• Respond to inbound customer contact through online platforms with a professional, caring, and friendly approach.
• Convert enquiries into confirmed jobs in line with customer expectations.
• Process work orders and associated documentation accurately and on time.
• Plan and schedule jobs within agreed timeframes and service levels.
• Handle, solve, and report on escalated customer or job issues, taking ownership through to resolution.
• Work within company vision, mission, and values at all times.
• Adhere to customer solutions policies and procedures.

Skills

Data entry

Attention to detail

Analytical skills

Multisystem navigation

Outbound calls

Tools

SimPro

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave*

GLAZING SOLUTIONS CONSULTANT (EWORK)

Every day, customers reach out with a glass problem they need solved online, and someone needs to turn that enquiry into a booked, well managed job. If you enjoy switching between a written conversation and making outbound phone calls, asking the right questions, and guiding someone confidently to the right outcome, this role gives you exactly that kind of puzzle to solve, again and again. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their eWork, Glazing Solutions function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly shape the experience customers have when they reach out online.

Key Responsibilities

Customer Engagement (Voice & Digital)

• Respond to inbound customer contact through online platforms with a professional, caring, and friendly approach.
• Convert enquiries into confirmed jobs in line with customer expectations.

Job Planning & Processing

• Process work orders and associated documentation accurately and on time.
• Plan and schedule jobs within agreed timeframes and service levels.
• Handle, solve, and report on escalated customer or job issues, taking ownership through to resolution.

Policy & Process Adherence

• Work within company vision, mission, and values at all times.
• Adhere to customer solutions policies and procedures.

Qualifications & Experience

Essential

• Strong accuracy and attention to detail across data entry and processing.
• Sound process compliance, following client and business requirements.
• Good analytical skills, able to identify anomalies and exceptions.
• Comfortable handling high transaction volumes efficiently.
• Quickly learns and confidently uses multiple systems.
• Strong organisational skills, managing workload and priorities effectively.
• Quality assurance mindset, reviewing work before completion.
• Adaptable, responding well to changing client requirements.
• Confident handling outbound calls alongside online and written channels, with clear updates and escalations.

Desirable

• Experience with job management software such as SimPro.
• A continuous improvement mindset, looking for ways to streamline processes.

What we value:

We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/