Regional Service Head - Loans Ops & Customer Service

CBS China Bank Savings; Caraga; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

CBS China Bank Savings is seeking an APD Service Head to oversee the regional service operations for Siargao and Dinagat. The role focuses on achieving service and operational objectives while coordinating with Service Personnel to drive efficiency.

You will ensure customer service excellence, supervise loan document accuracy, and enforce company policies within the assigned territory. Strong leadership and communication skills are essential to approve loans within your credit authority.

Qualifications

• Must be a college graduate of any 4-year course.
• Experience in DepEd Lending industry handling Loans Operations.
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Ensure regional business center meets service and operational objectives.
• Ensure effectiveness and productivity of service personnel.
• Ensure customer service excellence according to corporate standards.
• Ensure loan documents are complete and accurately filled.
• Implement company policies in the territory and approve loans within credit authority.

Skills

Communication skills

Presentation

Facilitation

Education

4-year college degree

Job description

CBS China Bank Savings is seeking an APD Service Head to oversee the regional service operations for Siargao and Dinagat. The role focuses on achieving service and operational objectives while coordinating with Service Personnel to drive efficiency.

You will ensure customer service excellence, supervise loan document accuracy, and enforce company policies within the assigned territory. Strong leadership and communication skills are essential to approve loans within your credit authority.