Regional Service Head – Loans Operations & Service Excellence

CBS China Bank Savings; Jagna; On-site; PHP 600,000 - 900,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Head to oversee the Jagna Regional Business Center, driving service excellence and operational effectiveness in line with corporate standards.

You will lead Service Personnel, supervise loan documentation processes, and implement policies while ensuring customer satisfaction and adherence to lending guidelines. Strong communication and business acumen are essential for success in this role.

Qualifications

• Must be a college graduate of any 4-year course, preferably business.
• With experience in DepEd Lending industry handling Loans Operations.
• With good communication skills, presentation and facilitation.

Responsibilities

• Ensure business service and operational objectives are met or exceeded.
• Ensure the effectiveness, efficiency, and productivity of assigned Regional Business Center Service Personnel.
• Ensure excellent customer service according to corporate standards.
• Ensure loan documents for new, renewed and extended loans are complete and accurate.
• Implement company policies within the territory and approve loans within credit authority.

Skills

Customer service

Communication skills

Presentation

Facilitation

Education

Bachelor's degree in any 4-year course (preferably business)

Job description

CBS China Bank Savings is seeking a Branch Service Head to oversee the Jagna Regional Business Center, driving service excellence and operational effectiveness in line with corporate standards.

You will lead Service Personnel, supervise loan documentation processes, and implement policies while ensuring customer satisfaction and adherence to lending guidelines. Strong communication and business acumen are essential for success in this role.