Regional Operations Manager

But First, Coffee; Mandaluyong; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

But First, Coffee is seeking an Area Manager to oversee branch operations, people management, and financial accountability across multiple stores in Metro Manila. You will coach store supervisors, ensure adherence to SOPs, monitor sales and inventory, and drive a positive customer experience.

This role requires coordinating with HR, Finance, Training, and Marketing; maintaining safety standards, and preparing field reports.

Responsibilities

• Conduct regular branch visits to assess store conditions, workflow efficiency, and cleanliness standards.
• Monitor daily store performance, including sales trends, inventory levels, and waste management.
• Validate that all products served meet quality and presentation standards.
• Provide on-site coaching to Store Supervisors and crew to improve service, productivity, and teamwork.
• Support HR in onboarding, evaluating, and developing store personnel.
• Address crew concerns and help resolve conflicts to maintain a positive work environment.
• Reinforce disciplinary procedures and corrective actions when necessary.
• Review and validate daily sales reports, discrepancies, and petty cash handling.
• Audit inventory processes to prevent overstocking, shortages, or wastage.
• Ensure accurate forecasting of supplies based on sales performance and upcoming demand.
• Work with store teams to execute cost-efficient operational practices.
• Ensure branches comply with local government requirements, food safety standards, sanitation codes, and internal compliance guidelines.
• Guide stores in preparing for inspections and resolving compliance findings promptly.
• Observe customer interactions and service delivery during branch visits.
• Address customer complaints escalated from branches and ensure satisfaction resolutions.
• Recommend improvements to the overall customer journey that align with BFC’s brand values.
• Collaborate with HR, Finance, Training, and the Operations Department to address store needs.
• Communicate branch performance updates, concerns, and recommendations to management.
• Coordinate with Marketing for new campaigns, product launches, and store-level promotions.
• Prepare timely and accurate Field Visit Reports outlining observations, recommendations, and follow-up actions.
• Track store performance metrics and improvement progress.
• Present operational insights and action plans during operations meetings.
• Respond to urgent operational issues such as equipment breakdowns, staffing shortages, and supply problems.
• Implement immediate corrective actions to minimize operational disruptions.
• Assist stores in managing emergency situations following company protocols.
• Perform other related duties and responsibilities assigned by the management.

Skills

People management

Branch operations

Coaching

Reporting & analytics

Job description

But First, Coffee is seeking an Area Manager to oversee branch operations, people management, and financial accountability across multiple stores in Metro Manila. You will coach store supervisors, ensure adherence to SOPs, monitor sales and inventory, and drive a positive customer experience.

This role requires coordinating with HR, Finance, Training, and Marketing; maintaining safety standards, and preparing field reports.