Regional MSP Training Leader

Thrive; Mabalacat; Hybrid; PHP 520,000 - 720,000; Full time

Job summary

Thrive is seeking a Regional Technical Trainer in the Philippines to design, deliver, and reinforce MSP training programs. You will partner with directors and team leads to close performance gaps, uplift onboarding, and ensure consistent, high‑quality client service.

You’ll coach colleagues across varying skill levels, develop measurable improvement plans, maintain training materials and SOPs, and track progress to leadership.

Qualifications

• 5+ years in an MSP environment preferred
• Experience designing and delivering training for technical staff
• Ability to create and maintain training materials and SOPs

Responsibilities

• Design, deliver, and reinforce MSP training programs
• Coach and mentor employees to close performance gaps
• Develop onboarding and ongoing training plans with measurable goals
• Maintain and update training content, SOPs, and knowledge bases
• Track progress and report outcomes to leadership

Skills

MSP Experience

Coaching & Mentoring

Training Delivery

Customer Service

Documentation

Job description

Thrive is seeking a Regional Technical Trainer in the Philippines to design, deliver, and reinforce MSP training programs. You will partner with directors and team leads to close performance gaps, uplift onboarding, and ensure consistent, high‑quality client service.

You’ll coach colleagues across varying skill levels, develop measurable improvement plans, maintain training materials and SOPs, and track progress to leadership.