Reference Data Services Lead Analyst - C13 - TAGUIG

Citi; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Citi is seeking a Reference Data Services Lead Analyst in the Philippines to guide complex data operations and drive cross‑functional process improvements. You will lead projects, mentor teams, and advise senior stakeholders, balancing risk and efficiency.

The role requires 6–10 years of experience, a bachelor’s degree (master’s preferred), and strong communication across functions and external partners in a dynamic financial services environment.

Qualifications

• 6-10 years of experience in operations or related field.
• Experience leading projects and managing teams.
• Ability to influence and negotiate with senior leaders across functions and communicate with external parties.

Responsibilities

• Manages complex and varying issues with potential impact across multiple operations areas.
• Lead projects, resolve escalated issues, and offer advanced solutions.
• Liaises with multiple Operations teams/departments.
• Acts as subject matter expert in business, planning and analysis for operations area.

Skills

Management

Influence & negotiation

Communication with external parties

Education

Bachelor’s degree

Master’s degree preferred

Job description

The Reference Data Services Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Manages complex and highly varying issues with significant potential impact on multiple operations’ areas. Individuals at this level may manage a department, product or process with a large amount of independence.
• Lead projects, resolves escalated operations’ issues and/ or offer solutions at an advanced level.
• Liaises with multiple Operations teams/departments.
• Serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables.
• Stays abreast of the organization’s operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients.
• Serves as subject matter expert in business, planning and analysis for operations area supported.
• Acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes.
• Responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Well-developed management skills and relevant experience managing operational functions.
• Ability to influence and negotiate with senior leaders (across functions); ability to communicate with external parties

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Operations - Services

Job Family:

Reference Data Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.