Reference Data Services Lead Analyst - C13 - TAGUIG

Citigroup Business Process Solutions Pte. Ltd.; Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Citigroup Business Process Solutions Pte. Ltd. in Manila seeks a Reference Data Services Lead Analyst to guide strategic operations, deliver complex solutions, and advise across functions.

This role requires strong leadership, cross‑functional collaboration, and the ability to influence senior stakeholders. You will oversee resource allocation, manage risks, and drive improvements in processes and controls across multiple operations teams, serving as a subject matter expert in reference data

Qualifications

• 6–10 years of experience in operations or a senior leadership role.
• Ability to influence senior leaders across functions and negotiate.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Manage complex issues with potential impact across multiple operations areas.
• Lead projects and resolve escalated operational issues.
• Liaise with multiple Operations teams and departments.
• Provide expert analysis and propose innovative process improvements.
• Advise and coach staff on operational processes.

Skills

Management skills

Stakeholder influence

Strategic communication

Education

Bachelor’s/University degree

Master’s degree preferred

Job description

The Reference Data Services Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• Manages complex and highly varying issues with significant potential impact on multiple operations' areas. Individuals at this level may manage a department, product or process with a large amount of independence.
• Lead projects, resolves escalated operations' issues and/ or offer solutions at an advanced level.
• Liaises with multiple Operations teams/departments.
• Serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables.
• Stays abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients.
• Serves as subject matter expert in business, planning and analysis for operations area supported.
• Acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes.
• Responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years of experience
• Well-developed management skills and relevant experience managing operational functions.
• Ability to influence and negotiate with senior leaders (across functions); ability to communicate with external parties

Education

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group

Operations - Services

Job Family

Reference Data Services

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above

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