Reference Data Quality Analyst

JPMorgan Chase & Co.; Metro Manila; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Manila is seeking a Reference Data Analyst to manage client reference data and support accurate records and efficient operational delivery.

You will process requests, investigate exceptions, and follow established controls to meet service expectations. You will partner with internal stakeholders across operations and partner groups to resolve issues and improve processes over time.

Formación

• Strong written and verbal English communication skills.
• Demonstrated analytical skills with attention to detail and strong organizational abilities.
• Proficiency with Microsoft Office, including strong Microsoft Excel skills (formulas and pivot tables).

Responsabilidades

• Process requests to create, update, and maintain client reference data records in approved systems.
• Validate submitted information for completeness and accuracy, and investigate exceptions.
• Maintain work logs and workflow controls to support auditability and timely completion.
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes.
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework.
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates.
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets.
• Perform daily production support and backup activities.
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements.
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager.

Conocimientos

English proficiency

Analytical skills

Attention to detail

Excel expertise

Time management

Interpersonal skills

Cross-timezone collaboration

Financial services knowledge

Educación

Bachelor’s degree or equivalent in a relevant field

Herramientas

Microsoft Excel

Descripción del empleo

JPMorgan Chase & Co. in Manila is seeking a Reference Data Analyst to manage client reference data and support accurate records and efficient operational delivery.

You will process requests, investigate exceptions, and follow established controls to meet service expectations. You will partner with internal stakeholders across operations and partner groups to resolve issues and improve processes over time.