Reference Data Analyst: Build Reliable Client Data

JPMorganChase; Metro Manila; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

JPMorganChase in Manila seeks a Reference data analyst in the Static data team to manage and maintain client reference data for accurate records and efficient delivery. You will process requests, investigate exceptions, and follow established controls while partnering with internal stakeholders to resolve issues, prioritize work, and drive process improvements across data operations.

You will support daily data operations, ensure data quality, and contribute to ongoing enhancements that

Qualifications

• 4 years of experience in banking operations, financial services operations, or reference/static data operations.
• Strong written and verbal English communication skills.
• Demonstrated analytical skills with attention to detail and strong organizational abilities.
• Client-focused mindset with a solution-oriented approach.
• Proficiency with Microsoft Office, including strong Microsoft Excel skills (for example, formulas and pivot tables).
• Ability to manage multiple priorities in a time-sensitive environment while following documented controls.
• Strong interpersonal skills and confidence to raise, track, and close open issues professionally.
• Flexibility to work with global teams across time zones and to support shift-based schedules as required.

Responsabilités

• Process requests to create, update, and maintain client reference data records in approved systems.
• Validate submitted information for completeness and accuracy, and investigate exceptions.
• Maintain work logs and workflow controls to support auditability and timely completion.
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes.
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework.
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates.
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets.
• Perform daily production support and backup activities, and elevate operational risks and non-routine items promptly.
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements.
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager.

Connaissances

Attention to detail

Analytical skills

English communication

Client-focused

Microsoft Excel

Time management

Cross-team collaboration

Problem solving

Formation

Bachelor’s degree or equivalent

Outils

Microsoft Office

Description du poste

JPMorganChase in Manila seeks a Reference data analyst in the Static data team to manage and maintain client reference data for accurate records and efficient delivery. You will process requests, investigate exceptions, and follow established controls while partnering with internal stakeholders to resolve issues, prioritize work, and drive process improvements across data operations.

You will support daily data operations, ensure data quality, and contribute to ongoing enhancements that