Reference Data Operations Specialist

JPMorganChase; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

JPMorganChase is seeking a Reference Data Associate in the Client Account Services team in the investment operations services group in the Philippines. You will manage account and reference data, ensuring client readiness across onboarding and ongoing maintenance, while strengthening the operating model through disciplined processes and clear stakeholder communication.

You will collaborate with operations, technology, and product partners to deliver outcomes, drive automation, and support

Qualifications

• Experience in client onboarding, account setup, reference data, and/or investment operations within a financial services environment.
• Experience structuring work, managing deliverables, and coordinating across multiple stakeholders in a matrix organization.
• Strong written and verbal communication skills, including the ability to explain process and data topics clearly to diverse audiences.
• Demonstrated ability to prioritize competing deliverables, manage changing workflows, and elevate appropriately when risks emerge.
• Proven analytical and problem-solving skills, including the ability to break down complex operational issues into actionable steps.
• Strong attention to detail and a continuous improvement mindset, with the ability to challenge and enhance current practices.
• Proficiency in Microsoft Office, including creating clear materials and presentations for senior stakeholders.

Responsibilities

• Manage end-to-end reference data setup and maintenance for funds, investment managers, custodians, and brokers aligned to onboarding and change deliveries
• Process daily client and internal requests such as account openings, account closures, and account change requests
• Validate data quality and completeness to support accurate and timely account and market setup
• Partner with solution design, operations, technology, and product partners to clarify requirements and deliver outcomes
• Identify and deliver automation opportunities (for example workflow automation, rule-based validation, reconciliations, and exception routing) with measurable outcomes
• Produce process documentation, training materials, and communications to support consistent adoption of changes
• Coordinate testing support, including defining business requirements, supporting user acceptance testing, and validating outcomes after release
• Maintain disciplined delivery governance, including tracking risks, actions, issues, and dependencies, and escalating decisions when needed
• Prepare and deliver reporting updates to internal stakeholders and, where applicable, external stakeholders
• Drive continuous improvement by reviewing root causes, proposing enhancements, and supporting target operating model changes
• Partner with controls and governance teams to support adherence to governance and operational risk standards

Skills

Client onboarding

Account setup

Reference data management

Stakeholder coordination

Data quality

Analytical thinking

Communication

Process improvement

Microsoft Office

Tools

Alteryx

Tableau

Python

Job description

JPMorganChase is seeking a Reference Data Associate in the Client Account Services team in the investment operations services group in the Philippines. You will manage account and reference data, ensuring client readiness across onboarding and ongoing maintenance, while strengthening the operating model through disciplined processes and clear stakeholder communication.

You will collaborate with operations, technology, and product partners to deliver outcomes, drive automation, and support