Recruitment Officer

FirstBPO Business Process Outsourcing; San Pablo; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Professional development

Clear career progression

Mentors

Performance-based incentives

Flexible working arrangements

Employee assistance programmes

Team-building activities

Job summary

FirstBPO Business Process Outsourcing in San Pablo City, Laguna, is seeking a Recruitment Officer to join our team. This full-time role focuses on identifying, attracting, and onboarding top talent to support our expanding call centre and customer service operations.

You will collaborate with operations managers and senior leadership to build high-calibre staffing pipelines, oversee the full recruitment lifecycle, and ensure compliance with data protection and employment laws.

Qualifications

• Bachelor's degree in HR, Business, or related field.
• Proven recruitment experience in call center/CX/BPO.
• Experience with outbound sales recruitment.
• Strong communication and interpersonal skills.
• Familiarity with employment laws and compliance.
• Ability to manage multiple campaigns in parallel.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Source and recruit qualified candidates for outbound sales and customer service positions.
• Conduct initial screening interviews and assessments.
• Coordinate with hiring managers to understand staffing needs.
• Manage the full recruitment lifecycle—from posting to onboarding.
• Maintain recruitment records and ensure data protection compliance.
• Develop and implement recruitment strategies to attract candidates.
• Liaise with candidates and provide updates throughout process.
• Participate in campaigns, job fairs, and networking events.
• Support onboarding by preparing documentation.
• Monitor metrics and report recruitment performance.

Skills

Outbound recruiting

Recruitment strategy

Candidate screening

Interviewing skills

ATS software

Job postings

Stakeholder mgmt

Detail oriented

Independent worker

Communication

Education

Bachelor's degree in HR/Business

Equivalent experience

Tools

Applicant tracking systems

Recruitment platforms

Job description

About us

FirstBPO Business Process Outsourcing is a leading provider of customer service and business process outsourcing solutions. We specialise in delivering high-quality support services across multiple industries, with a focus on outbound sales and customer engagement. Our commitment to excellence, innovation, and employee development has established us as a trusted partner for businesses seeking reliable outsourcing solutions. We pride ourselves on creating a dynamic work environment where talent thrives and career growth is actively encouraged.

About the role

We are seeking a Recruitment Officer to join our team at FirstBPO Business Process Outsourcing in San Pablo City, Laguna. This is a full-time position that plays a crucial role in our organisation's growth and success. As a Recruitment Officer, you will be responsible for identifying, attracting, and onboarding top talent to support our expanding operations in the call centre and customer service sector. This position is integral to building high-performing teams that deliver exceptional results for our clients. You will work closely with operational managers and senior leadership to ensure we maintain the quality and calibre of staff required to sustain our competitive advantage in the industry.

Key responsibilities

• Source and recruit qualified candidates for outbound sales and customer service positions using various recruitment channels and platforms
• Conduct initial screening interviews and assessments to evaluate candidate suitability and cultural fit
• Coordinate with hiring managers and department heads to understand staffing needs and requirements
• Manage the full recruitment lifecycle, from job posting and candidate sourcing through to offer and onboarding
• Maintain accurate and up-to-date recruitment records and databases, ensuring compliance with data protection regulations
• Develop and implement recruitment strategies to attract high-calibre candidates aligned with our business objectives
• Liaise with candidates throughout the recruitment process, providing regular updates and feedback
• Participate in recruitment campaigns, job fairs, and networking events to build a strong talent pipeline
• Support the onboarding process by preparing documentation and ensuring new hires have a smooth transition
• Monitor recruitment metrics and provide regular reporting on recruitment performance and activities

What we're looking for

• Proven experience in recruitment, preferably within a call centre, customer service, or business process outsourcing environment
• Strong knowledge of outbound sales recruitment and the ability to identify candidates with the right skill sets and potential
• Excellent communication and interpersonal skills with the ability to build rapport with candidates and stakeholders
• Proficiency in using recruitment software, applicant tracking systems, and job posting platforms
• Strong organisational skills with the ability to manage multiple recruitment campaigns simultaneously
• Experience in conducting interviews and assessing candidate qualifications objectively
• Knowledge of employment law and compliance requirements relevant to recruitment practices
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent attention to detail and accuracy in all recruitment documentation
• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent professional experience)
• Preferred: Experience with outbound sales recruitment or knowledge of sales performance metrics

What we offer

At FirstBPO Business Process Outsourcing, we are committed to fostering a supportive and rewarding workplace. We offer our employees a range of benefits designed to enhance both professional development and work-life balance.

• Competitive salary package commensurate with experience and qualifications
• Comprehensive health and wellness benefits including medical coverage
• Opportunities for professional development and training programmes to advance your career
• Clear career progression pathways within our expanding organisation
• Supportive and collaborative team environment with experienced mentors
• Performance-based incentives and recognition programmes
• Flexible working arrangements to support work-life balance
• Access to employee assistance programmes and wellness initiatives
• Social and team-building activities throughout the year