Recoveries Specialist

Steadfast Group Limited; Taguig; Vor Ort; PHP 500.000 - 900.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Career development

Life insurance

Travel insurance

Competitive package

Inclusive culture

Zusammenfassung

Steadfast Group Limited is expanding its Philippines operations and seeking a seasoned Recoveries Specialist to manage end-to-end recoveries for a portfolio of claims. The role emphasizes effective communication with stakeholders, timely negotiations, and adherence to process controls within delegated authority.

Candidates should have at least 2 years in general insurance recoveries, plus familiarity with industry codes and a data-driven approach to claims management.

Qualifikationen

• 2+ years in end-to-end general insurance recoveries (Motor or Property).
• ANZIIF Code of Practice certification is advantageous.

Aufgaben

• End-to-end management of recoveries within a portfolio of claims.
• Communicate with internal and external stakeholders effectively.
• Negotiate recoveries and investigate third parties’ whereabouts.
• Set reserves and process payments within authority; ensure GST/ITC considerations.

Kenntnisse

Recoveries management

Legal knowledge

Time management

Customer service

Communication skills

Autonomous work

Ausbildung

ANZIIF General Insurance Code of Practice

Tools

Wilbur Claims Manager

Microsoft Office

Jobbeschreibung

• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

Due to growth continued growth within our client base, we are seeking an experienced Recoveries Specialist to come on board and join our supportive, collaborative, and hardworking team. Ideally you will come from a similar role and will have within a recoveries function.

Responsibilities

Claim Lifecycle

• End to end management of recoveries within a portfolio of claims.
• Communicate with all stakeholders (internal and external) effectively and efficiently.
• Negotiate the recovery of claims (both insured and uninsured).
• Investigation of third parties whereabouts.
• Focus on the timely recovery of monies whilst at the same time maximising the recovery potential.
• Ensure the appropriate recording of work via relevant systems and processes.
• Ad-hoc administration and other team support as required.
• Set reserves and raise payments within scope of authority, settling matters in the most cost-effective manner, and ensure timely issuance of disbursements - while understanding how GST and ITC impact those payments.
• Support the integration of a clear, data-driven operational management approach (Enlighten).
• Address a range of matters raised by customers to support the provision of a high standard of customer service, including investigating, responding to, and escalating any client issues accordingly.
• Be proficient in the company complaints handling process, and manage complex liability matters .
• Address a range of matters raised by customers to support the provision of a high standard of customer service, including investigating, responding to, and escalating any client issues accordingly.
• Be proficient in the company complaints handling process and manage single touch complaints.

TECHNICAL SKILLS & COMPETENCIES

Specific skillset and experience in managing a recoveries portfolio such as:

• Knowledge of legal and court processes
• Ability to work autonomously
• Excellent organisational and time management skills
• Work within a delegated authority of $100,000 ensuring recoveries are managed effectively within Service Level Agreements (SLAs) and GICOP timeframes.
• Broad knowledge of insurance industry, regulatory & compliance environment and claims processes including recoveries
• Maintain knowledge of insurance guidelines, and policy changes and modifications, recommending changes to Company procedures as required.

HARD SKILLS

• Use in-house applications and platforms, such as Wilbur Claims Manager.
• Intermediate understanding of Microsoft suite.
• Action incoming and outgoing emails and call within agreed time frames.

SOFT SKILLS

• Actively liaise with policyholders and third party.
• Promote teamwork by working cooperatively with, assisting, and sharing knowledge and skills with fellow colleagues to build a learning environment.
• Identify opportunities to improvement the performance of the role.

KEY REQUIREMENTS

• 2 plus years previous experience in managing end-to-end general insurance recoveries– either Motor, or Property
• Satisfactory completion of the ANZIIF General Insurance Code of Practice. (Is an advantage).
• Proficient literacy, numeracy, written and oral communication skills.
• Possesses skills for independent and qualitative task completion with satisfactory time management and organisational skills, and attention to detail.
• Works effectively in a team environment.
• Able to adhere to business process, key performance indicators and timelines in a data-driven operational environment (Enlighten).
• A strong focus on exceptional customer service with a genuine desire to help people.
• Strong literacy, analytical, numeracy/data, and written and oral communication skills.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

Flexible work arrangements to help you balance work and personal responsibilities.

Career development opportunities through technical and leadership programs.

Life, disability, and travel insurance, plus access to other discounted insurance options.

A competitive compensation and benefits package.

A vibrant, collegiate, inclusive culture that celebrates you.

We are always on the look‑out for great talent, and you just might be who we're looking for.