Receptionist Virtual Assistant

VA Masters; Gingoog; On-site; PHP 201,000 - 312,000; Full time

Job summary

VA Masters in the Philippines seeks a warm, well-spoken Home Care Intake Coordinator to be the first voice for callers seeking in-home senior care. You will handle incoming calls, explain services and rates, and book in-home consultations for families.

The role will expand to include scheduling of clients and caregivers as the business grows, requiring excellent organization and a compassionate phone manner with older adults.

Qualifications

• Proven experience handling inbound phone calls in receptionist, intake, front desk, or customer service roles.
• Ability to explain services and pricing confidently and convert inquiries to booked appointments.
• Experience with appointment setting and calendar management.
• Comfortable using scheduling/records software and quick to learn new platforms.
• Accurate data entry with strong attention to detail.
• Reliable, independent worker who can manage calendars and communications.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Explain care services, options, and pricing to prospective clients and families.
• Qualify inquiries and gather caller care details.
• Schedule in-home consultations and coordinate with owner’s calendar.
• Send confirmations, reminders, and follow-ups to reduce no-shows.
• Re-engage prospects who inquired but did not move forward.
• Enter and maintain client and caregiver records in scheduling system.
• Coordinate caregiver schedules and shifts as the role expands.
• Handle general customer service requests and escalate owner attention as needed.
• Maintain confidentiality of all client and health-related information.

Skills

Inbound phone calls

Excellent spoken English

Calendar management

Explain services & pricing

Data entry & detail oriented

Independent & reliable

Verbal & written communication

Empathetic with older adults

Tools

WellSky

CRM tools

Scheduling software

Job description

Job Summary:

We're delighted to be adding a warm, well-spoken Home Care Intake Coordinator to be the first voice callers hear when they reach out to our in-home senior care service. This role centers on answering incoming calls, explaining our services and rates clearly, and booking in-home consultations for prospective clients and their families. As the business grows, the role will expand to include client and caregiver scheduling. The ideal candidate is confident on the phone, patient with older callers, and organized enough to keep a calendar accurate.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally
• Explain care services, service options, and pricing to prospective clients and their families
• Qualify inbound inquiries and gather details about each caller's care needs
• Schedule in-home consultation visits and coordinate them with the owner's calendar
• Send appointment confirmations, reminders, and follow-ups to reduce no-shows
• Re-engage prospects who inquired but did not move forward
• Enter and maintain accurate client and caregiver records in the company's scheduling system
• Coordinate caregiver schedules and shift assignments as the role expands
• Handle general customer service requests and elevate issues that need owner attention
• Maintain strict confidentiality of all client and health-related information

Mandatory Skills:

• Excellent spoken English with very clear, easy-to-understand pronunciation
• Proven experience handling inbound phone calls in a receptionist, intake, front desk, or customer service role
• Experience with appointment setting and calendar management
• Ability to explain services and pricing confidently and turn inquiries into booked appointments
• Comfortable using scheduling or records software, and quick to learn a new platform
• Accurate data entry and strong attention to detail
• Reliable, detail-oriented, and able to work independently
• Strong communication skills, both verbal and written
• Patient, empathetic, and professional phone manner with older adults and their family members

Preferred Skills:

• Experience with WellSky or a similar home care / home health scheduling and records platform
• Background in home care, home health, senior care, or another healthcare setting
• Familiarity with CRM tools and lead follow-up workflows
• Experience supporting a small or newly launched business where processes are still being built
• Willingness to take initiative and suggest improvements to intake and scheduling processes

Why Join Us:

Join a mission-driven team focused on helping seniors stay comfortably in their own homes. You will be the first point of contact for families reaching out for help, with real ownership over how the intake and scheduling process runs. As the business grows, the role grows with it, opening the door to more responsibility over time.