Real-Time Workforce Coordinator

Accenture in the Philippines; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture in the Philippines is seeking a Workforce Services Associate for its Return to Office setup in Mandaluyong. The role focuses on driving delivery of metrics and optimal performance through continuous stakeholder interaction to meet contractual objectives.

You will monitor Real-Time Adherence, manage queue activities, and ensure timely logins/logouts while updating attendance and reporting requirements.

Qualifications

• 6 months to 2 years real-time adherence (RTA) experience.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Experience with WFM tools is a plus (eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect).

Responsibilities

• Monitor and manage Real-Time Adherence and queue management to support SLAs.
• Ensure scheduled logins/logouts on time and report nonadherence.
• Update attendance and schedule swaps in prescribed formats.
• Produce real-time reporting deliverables via service menus and ad-hoc requests.
• Serve as point of contact for schedule exceptions including approvals and data entry.

Skills

RTA experience

MS Office

WFM Tools familiarity

Tools

eWFM

IEX

CMS Avaya

Blue Pumpkin

Aspect

Job description

Accenture in the Philippines is seeking a Workforce Services Associate for its Return to Office setup in Mandaluyong. The role focuses on driving delivery of metrics and optimal performance through continuous stakeholder interaction to meet contractual objectives.

You will monitor Real-Time Adherence, manage queue activities, and ensure timely logins/logouts while updating attendance and reporting requirements.