Real-Time WFM MIS Analyst – SLA & Reporting

Wipro Ltd.; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Wipro in Quezon City, Philippines seeks an MIS Executive (CS) to deliver timely, accurate MIS reports and dashboards for internal and external stakeholders in line with security and compliance standards.

The role emphasizes intraday management, adherence, queue staffing, incident handling, and comprehensive reporting, with strong Excel and real-time tool usage for data-driven decisions under pressure and clear stakeholder communication.

Qualifications

• MIS (Ops) experience desirable.
• 1-3 years in related MIS/WFM roles.

Responsibilities

• Intraday management to monitor SLA, ASA, occupancy and service levels.
• Adherence governance reporting and breach escalation.
• Queue and staffing management including cross-skill movements.
• Incident management coordinating with IT and WFM teams.
• Generate hourly, intraday and end-of-day performance reports.

Skills

SLA, ASA, Occupancy & AHT

Advanced Excel

Real-time management tools

Decision making under pressure

Stakeholder communication

Job description

Wipro in Quezon City, Philippines seeks an MIS Executive (CS) to deliver timely, accurate MIS reports and dashboards for internal and external stakeholders in line with security and compliance standards.

The role emphasizes intraday management, adherence, queue staffing, incident handling, and comprehensive reporting, with strong Excel and real-time tool usage for data-driven decisions under pressure and clear stakeholder communication.